If on unnofficial business, why identify as staff with the same username? By claiming he is there as representative of PDX he is claiming to be on official business.
He is in a PR positions and gets payed to stay silent? They have a tiny team on Stellaris, pulling away programmers to other projects, but they pay a Community Embassador to remain silent? Where is the logic in that?
Probably not to indulge/foster communication that they deem undesirable, for much the same reason threads routinely get swept away to megathreads. People kept complaining about sectors, decision makers knew they couldn't/wouldn't fix it so they let the mods know they should be quarantined. Same with performance. Allowing a discussion is the same as acknowledging a problem, acknowledging a problem presupposes that you'll do something about it (at least in a consumer/producer relationship), if the executives decide that they do not want to spend the resources to fix the problem it's better to not have the conversation. Hence, you get a community ambassador who has the remit to remain silent on official channels.
Part of why I'm skeptical that it's legitimate is that if Paradox does not want to acknowledge this then it was a misstep for him to talk about it/mention his job.
It is nowhere close:
A Community Embassadors job is to get feedback, feel and direct the mood of the community. By the current situation we can see that feedback has not yet been got, the community mood has not been felt, as the negative reaction was apparently a big surprise and the community mood has not been directed as people are pissed.
A cashiers main job is to cash, being face to the customer is secondary. HHowever, with a cashier I get immediate interaction when I have a problem, I am not hitting a brick wall for years, so things don't escalate. And if they do, I can ask for the manager and usually get to talk to him and solve the issue.
Please tell me how you can even remotely compare these.
Because both the cashier and the community ambassador are consumer facing positions that do not have any actual power.
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