They probably would if you spoke to them, but it’s their store to handle and we do technically pay them to make sure it’s correct. Problem is you might end up speaking to a non-committal customer service agent who isn’t allowed to accept liability for the issue until a full investigation as to whose fault it is is made official. It would be nice to get a report number from Paradox which we could quote to any customer service agents so as to avoid any embarrassment :/