To be honest, coming from being a "fanboy" of another game, from another developer/editor, my first toughs where "whoaa, here there is a developer near its playerbase !".
So guess that grass is always nicer in your neighbour's garden.
That said,
I understand that it's overall too time consuming to answer every post, but if they are willing to make one more step, i would appreciate that in some of the big and recurring posts aka player mortality/alliances/bordergore/old witchs snatching youg heirs/playing as a vassal (hello vassal court) we had an answer from the dev team like "we understand and know it but did it like this because..." so we can say "oh, ok, i understand your arguments", and even perhaps "now I agree".