I have waited out the cooldown period twice now and I can still not purchase EU4 , I have also used multiple different payment methods...
Agree and it is strange. You watch the PDX events on YouTube, you see how great their games are and their Forum, and their YouTube site, and their people - yet when it comes to taking orders (which even old ladies at flea markets can do with their cell phone apps), Paradox is probably the worst I have ever encountered. As Marceror stated, I do not even consider buying though Paradox no matter what the sale is. Steam is 100% effective, efficient, and has incredible support (one time I clicked the wrong game, and the credited me in about one hour!!).
In summary, Paradox is probably the best gaming company in the history all mankind; but their Sales Process is the worst in all mankind. Shut down the Sales Department and just use Steam.
Well , I bought a copy for my Wife, No Problem . Then a few hours later I decided to buy a copy for myself for my PC , Now Payment Refused!!
It's obvious your MERCHANT is Affecting Your sales !! you may want to consider Using a Different MERCHANT! Anyway I can't buy the Game now , And because this is becoming Very Aggravating I've Decided It's not Worth the Trouble. too bad for you !! I'll just go get something else , and won't be considering any other of your titles!
This just happened to me. My husband made a purchase a few hours ago and I went to make the same purchase for my account so we could play together and I got the payment REFUSED error. I have submitted a ticket to HelpDesk, but I do not know if it will work in time to honor the sale prices.
This is so frustrating. I submitted a help request shortly before I made my forum post. That was almost 40 hours ago. I never received an acknowledgement or any indication they received my submission. Now that the sale is over, one item is currently on sale, so I changed my order to a different amount, it has been over 24 hours since I last attempted to make a purchase, I confirmed I typed in everything accurately, and I get the REFUSED error again!
SO FRUSTRATED!!!
I TRIED using a different payment method but it wouldn't load. I know there are enough funds but your system wouldn't let me even try.Something went wrong when placing your order. Please consider trying a different Payment Method and make sure you have Enough Funds to complete the transaction.
I'm sorry to be so blunt, but the Paradox store is the lamest "store"ever. Do you guys ever stop to consider how bad your store, that doesn't let people make purchases, makes you look? My advice, stick to selling things on Steam. You have absolutely NO IDEA how to run a store. And please don't make some lame excuse about your provider -- this is ON PARADOX for continuing allow this to go on.We don't do live support I'm afraid. Lodge a support ticket at paradox.zendesk.com with all relevant details. The sale is over now but we'll be able to discuss what went wrong and how it can be fixed for next time.
My advice is to not even bother doing what AndrewT said, because things ARE NOT going to be better next time. They have been in the same, sorry place for years. I learned a while back to ignore the existence of this store, and my quality of life has only improved as a result.I TRIED using a different payment method but it wouldn't load. I know there are enough funds but your system wouldn't let me even try.
I can't find any contact information to even try to speak to a live body about this!!
We don't do live support I'm afraid. Lodge a support ticket at paradox.zendesk.com with all relevant details. The sale is over now but we'll be able to discuss what went wrong and how it can be fixed for next time.
We have never received a support ticket from the email associated with this forum account. Was it from a different email perhaps? Did you get a ticket number?I logged a support ticket on 8/21/2018. I NEVER received a response. It is now a MONTH later and still nothing. There has been no contact or discussion. This is ridiculous.
We have never received a support ticket from the email associated with this forum account. Was it from a different email perhaps? Did you get a ticket number?
Nothing is wrong with the form. We get 20 to 50 tickets a day from it. I can't explain why you are having such troubles.
But if you get no confirmation there is clearly a problem somewhere, and you shouldn't sit back for a month hoping for a response. We respond to every ticket within days, often hours.
You are going to paradox.zendesk.com , or where to do this?