• Crusader Kings III Available Now!

    The realm rejoices as Paradox Interactive announces the launch of Crusader Kings III, the latest entry in the publisher’s grand strategy role-playing game franchise. Advisors may now jockey for positions of influence and adversaries should save their schemes for another day, because on this day Crusader Kings III can be purchased on Steam, the Paradox Store, and other major online retailers.


    Real Strategy Requires Cunning

AndrewT

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My son and I wanted to play Strellaris together so I made a purchase for my son without issue tried to make a purchase for myself, same card and billing information just a different account, and I got refused. The purchases were only a few minutes apart from each other, but I was not able to complete the transaction for my account. Is there a timing issue where I have to wait before making a second purchase?
I'm already helping you in a ZenDesk ticket.
 

Citizen Toph

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I'm having an issue with processing that I haven't seen before. The error message reads, "We're currently unable to process any payments from your region. We apologize for any inconvenience." My card is American, but I live in Asia. I haven't had this issue in the past, and I've used the same card multiple times in the Paradox Store over the last 12 months. .
 

AndrewT

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I'm having an issue with processing that I haven't seen before. The error message reads, "We're currently unable to process any payments from your region. We apologize for any inconvenience." My card is American, but I live in Asia. I haven't had this issue in the past, and I've used the same card multiple times in the Paradox Store over the last 12 months. .
There is a current problem with the store software that means we cannot process orders from certain nations, I’m sorry.

This situation may continue for some time.

The only workaround is to get a friend elsewhere to order for you.

Sorry about that!
 
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CyanidePathogen

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So I'm trying to take advantage of the CK2 sale, but I get payment refused. I don't see a reason why it would get refused, I made sure the info was correct, I'm not using a VPN or anything and the card is fine. I would really appreciate any help since I really don't feel like waiting for a CK2 sale on Steam.
 

AndrewT

The Full Monty Python
Paradox Support Rep
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So I'm trying to take advantage of the CK2 sale, but I get payment refused. I don't see a reason why it would get refused, I made sure the info was correct, I'm not using a VPN or anything and the card is fine. I would really appreciate any help since I really don't feel like waiting for a CK2 sale on Steam.
Most commonly this is your bank refusing authorisation, so check with them. Otherwise please lodge a support ticket at paradox.zendessk.com