Support Logs
(Note that these are the default locations. If for example your steam directory is not installed under "C:\program Files (x86)\" please look for it elsewhere.)
PC
output_log.txt
For v1.7 and beyond try here:
For v1.6.2 and older try here:
DXDIAG.txt
MAC
Player.log
Linux
Player.log
Where to find Save Game Locations:
Steam
WIN:
'C:\Program Files (x86)\Steam\userdata\USER_ID\ 637090\remote\C#\SGS#'
MAC:
‘~/Library/Application Support/Steam/userdata/"ACCOUNT_ID"/637090/remote/C#/SGS#’
Linux:
~/.local/share/Steam/userdata/USER_ID/637090/remote/C#/SGS#
GOG
WIN:
‘C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#’
MAC:
‘~/Library/Application Support/GOG.com/Galaxy/Applications/50593543263669699/Storage/Shared/Files/C#/SGS#’
LINUX:
‘~/.config/unity3d/Harebrained Schemes/BATTLETECH/C#/SGS#’
Everything Else
WIN:
'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
MAC:
‘~/Library/Application Support/Harebrained Schemes/BattleTech/C#/SGS#'
(Note that these are the default locations. If for example your steam directory is not installed under "C:\program Files (x86)\" please look for it elsewhere.)
PC
output_log.txt
For v1.7 and beyond try here:
- C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
For v1.6.2 and older try here:
- C:\Program Files (x86)\Steam\steamapps\common\BATTLETECH\BattleTech_Data\output_log.txt
- C:\Program Files (x86)\Paradox Interactive\games\BATTLETECH\BattleTech_Data\output_log.txt
- C:\Program Files (x86)\GOG Galaxy\Games\BATTLETECH\BattleTech_Data\output_log.txt
DXDIAG.txt
DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.
MAC
Player.log
~/Library/Logs/Unity/Player.log
To find that file, in Finder do cmd-shift-G to bring up the GOTO box. In there paste ~/Library/ . You will see a /Logs/ folder, and inside that /Unity/ folder. Please attach that file player.log.
System Info (MAC)
In Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that.
Linux
Player.log
~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log
Where to find Save Game Locations:
Steam
WIN:
'C:\Program Files (x86)\Steam\userdata\USER_ID\ 637090\remote\C#\SGS#'
MAC:
‘~/Library/Application Support/Steam/userdata/"ACCOUNT_ID"/637090/remote/C#/SGS#’
Linux:
~/.local/share/Steam/userdata/USER_ID/637090/remote/C#/SGS#
GOG
WIN:
‘C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#’
MAC:
‘~/Library/Application Support/GOG.com/Galaxy/Applications/50593543263669699/Storage/Shared/Files/C#/SGS#’
LINUX:
‘~/.config/unity3d/Harebrained Schemes/BATTLETECH/C#/SGS#’
Everything Else
WIN:
'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
MAC:
‘~/Library/Application Support/Harebrained Schemes/BattleTech/C#/SGS#'
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