Colossus of the South, Grand Edition and Expansion Pass

[PDX_Pelly]

Hello Victorians!

There have been a number of comments from users who aren't able to access / pick up the Colossus of the South region pack via the Expansion Pass or Grand Edition on Steam!

We are aware of this and investigating solutions to this, we will update you as soon as we have a solution!

Please post information and/or any error messages below in the thread regarding this!

Pelly

 

[Frosina]

Bought the Expansion Pass 2 weeks before 'Dawn of Wonder' release. Now, I can't add in to my account. It looks like this and the error message that I get from steam. But I'm sure you guys already know this.

 

[Gigliovaljr]

One trick I used to get it to work was buying something else alongside the Expansion Pass.

 

[mightygaz]

To add to the screenshot from Frosina, if you click on bundle info, you can then add to cart. going through the process, purchase for myself, you get told -

An unexpected error has occurred. Your purchase has not been completed.
Please wait a few minutes and try again.
If you encounter this error repeatedly, please contact Steam Support.

 

[SebastianroczzPro]

Hi I have some additonal information with the issue it seems that the error given for me is 403 forbidden I assume you have contacted steam and you should provide them with this specific error if you havent already

 

[AugustusCaesar18]

Another bit of additional information. For some reason I already own a DLC that is meant to be released in March 2024: "Sphere of Influence", instead of Colossus of the South

 

[Tuskin38]

I don't own the DLC despite have the Season Pass.

Season pass shows up as $0.00, but trying to claim it gives a steam error.

 

[AndrewT]

Another bit of additional information. For some reason I already own a DLC that is meant to be released in March 2024: "Sphere of Influence", instead of Colossus of the South

I think you'll find that's as well as" rather than "instead of".

I don't own the DLC despite have the Season Pass.

Season pass shows up as $0.00, but trying to claim it gives a steam error.
View attachment 1049463
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Exactly the same issue as everyone has at present.

What some users have found is that if they buy any paid item in the Steam store, they can add this DLC for $0 there too and it goes through okay then.

Sorry about that!

 

[SebastianroczzPro]

Another bit of additional information. For some reason I already own a DLC that is meant to be released in March 2024: "Sphere of Influence", instead of Colossus of the South

yeah sphere of Influence is the upcoming DLC so no error there. Steam is having issues recognizing your ownership of it (Collosus of the south) thus the unauthorized error I shared earlier

 

[SebastianroczzPro]

additionally steam is aware of the issue

 

[CaydenBlack]

Can we get an update on this situation? I am still unable to access my DLC, with the same messages as are being shared above.

 

[SebastianroczzPro]

Can we get an update on this situation? I am still unable to access my DLC, with the same messages as are being shared above.

contact steam support they gave me the DLC from their end and I now I have access to it

 

[Mateusgc01]

contact steam support they gave me the DLC from their end and I now I have access to it

Can you please tell me how you reached them in the first place? I'm trying to start a ticket but can't find the DLC as motive to say I'm unable to get it, appearently it is not an available product on their market for support complaints, so I'm not able to contact them, but I already gave up waiting on Paradox to help us, till this day there's nothing but this forum, and no official statements. And the thought of "not having any issues with DLC aquiring" was the reason I bought the f* Expansion Pass. Feeling scammed here...

 

[SebastianroczzPro]

Can you please tell me how you reached them in the first place? I'm trying to start a ticket but can't find the DLC as motive to say I'm unable to get it, appearently it is not an available product on their market for support complaints, so I'm not able to contact them, but I already gave up waiting on Paradox to help us, till this day there's nothing but this forum, and no official statements. And the thought of "not having any issues with DLC aquiring" was the reason I bought the f* Expansion Pass. Feeling scammed here...

I went to games and software chose purchases > I cant complete my purchase in the steam store > choose victoria 3 again then tell them that you can redeem the collosus of the south dlc

 

[Rudolf Nechvile II]

I think the issue is maybe finally resolved. I clicked the "add to account" for the bundle, and it instantly added the DLC to my library. It didn't even take me to check out the basket anymore.

 

[AndrewT]

Yes, this issue should be fixed now.

f you still have this problem, please contact Steam support as detailed above - failing all else they will supply a key to fix this for you.

 

[KingCorny]

I still have this issue. I was going to play the gane after a while, but now the DLC is not in my library. I tried contacting Steam support but they refer to paradox, what's the solution here?

 

[kliment_zhukov]

I still can't download this DLC, when will you let me play to Brazil?

 

[SebastianroczzPro]

if you are still having this issue contact steam, if steam says to contact paradox tell them they already fixed it on their end and ask if they can manually add the DLC on their end to your account.