Android 6 save issue clarification

[TinyWiking]

Greetings fellow adventurers!
The issue where some users found that the save game on their Android 6 device went missing has been resolved with a hotfix that we just released.

When you start the game (and had a save that disappeared) you will be prompted with the following screen:

THIS IS IMPORTANT!
This choice will only come once! If you decided to keep your NEW save file your OLD save file will be deleted permanently and vice versa.

We sincerely apologize for the issues caused and hope you find our solution satisfactory.

 

[Oysauce]

I'm on a nexus 5x and still can't save game. Every time I save and exit and then return go the game the save file is gone and am prompted by the message above again. I can literally get as much coins as I want by repeating the aforementioned steps but will be left with no saved games. Hopefully a fix will come soon.

P.S what's the deal with asking for access to mic/media/phone etc?

 

[TinyWiking]

I'm on a nexus 5x and still can't save game. Every time I save and exit and then return go the game the save file is gone and am prompted by the message above again. I can literally get as much coins as I want by repeating the aforementioned steps but will be left with no saved games. Hopefully a fix will come soon.

P.S what's the deal with asking for access to mic/media/phone etc?

Thank you for letting us know, I'll pass on the info (and ask about the mic/media/phone question)!

 

[Florian_PDX]

Jumping in to thank you for the report - the fix seems to have worked fine for most people. Sorry you're not one of them.

• First question - have you played on with the restored savegame?
  • If not, please enter the save, change locations once, save & exit, and then try restarting the app to see whether that's fixed it.
• Second question - do you use our cloud save (via the Paradox Account login, black-and-white button at the bottom)?
  • If not, could you try to sign in, play a little (as before), and see whether you can access the cloud save.

P.S what's the deal with asking for access to mic/media/phone etc?

To cut a long story short, it boils down to four systems:

• Cloud Save - As discussed above.
• Everyplay - A system run by Unity (the same people running the engine) that allows you to record and stream game sessions and share them.
  • Most 'big' access requests (microphone, camera, etc.) stem from here.
  • Everyplay is deactivated by default on Android devices since some older devices may be incompatible.
  • You can activate it in the settings menu.
• In-Game Telemetry - We collect data on stuff like how many quests players complete and which battles are really difficult.
  • I encourage you to have a look at our privacy policy if you have any concerns about such data collection.
  • Personally, having worked at a few games companies before Paradox, the policy made me happy. It basically restricts our use of your data as far as we can whilst still getting you your games.
• Push Notifications - Yes, we've got those.
  • Depending on your device, the exact setting location changes, but you should be able to deactivate them for any app on the OS level if you don't want them.

 

[Oysauce]

Jumping in to thank you for the report - the fix seems to have worked fine for most people. Sorry you're not one of them.

• First question - have you played on with the restored savegame?
  • If not, please enter the save, change locations once, save & exit, and then try restarting the app to see whether that's fixed it.
• Second question - do you use our cloud save (via the Paradox Account login, black-and-white button at the bottom)?
  • If not, could you try to sign in, play a little (as before), and see whether you can access the cloud save.

To cut a long story short, it boils down to four systems:

• Cloud Save - As discussed above.
• Everyplay - A system run by Unity (the same people running the engine) that allows you to record and stream game sessions and share them.
  • Most 'big' access requests (microphone, camera, etc.) stem from here.
  • Everyplay is deactivated by default on Android devices since some older devices may be incompatible.
  • You can activate it in the settings menu.
• In-Game Telemetry - We collect data on stuff like how many quests players complete and which battles are really difficult.
  • I encourage you to have a look at our privacy policy if you have any concerns about such data collection.
  • Personally, having worked at a few games companies before Paradox, the policy made me happy. It basically restricts our use of your data as far as we can whilst still getting you your games.
• Push Notifications - Yes, we've got those.
  • Depending on your device, the exact setting location changes, but you should be able to deactivate them for any app on the OS level if you don't want them.

Hey thanks for the response. Ive not tried switching locations yet but will do once I'm off work and will let you know.

And thanks for clarifying about the app permissons.

 

[apretto]

I'm on a nexus 5x and still can't save game. Every time I save and exit and then return go the game the save file is gone and am prompted by the message above again. I can literally get as much coins as I want by repeating the aforementioned steps but will be left with no saved games. Hopefully a fix will come soon.

P.S what's the deal with asking for access to mic/media/phone etc?

I'm also having this problem.

I have a Motorola X gen 2. My save game list is empty, and even if I start a new game and save+quit, the next time I start the game the saved games list will be empty again.

 

[Oysauce]

Ok I've tried switching locations and yes I'm signed in but still no save.

How now?

 

[AndrewT]

This new bug has been reported by several uses, and has a high profile. I'll make sure it gets looked at next week.

 

[Oysauce]

Thanks for the reassurance *thumbs up*

 

[Oysauce]

Any update on this?

 

[Oysauce]

Problem solved with the new update! Thank you!