• Crusader Kings III Available Now!

    The realm rejoices as Paradox Interactive announces the launch of Crusader Kings III, the latest entry in the publisher’s grand strategy role-playing game franchise. Advisors may now jockey for positions of influence and adversaries should save their schemes for another day, because on this day Crusader Kings III can be purchased on Steam, the Paradox Store, and other major online retailers.


    Real Strategy Requires Cunning

TinyWiking

★Customer Support Manager★
Administrator
Super Moderator
Moderator
Demi Moderator
85 Badges
Jul 1, 2015
3.208
3.289
  • 500k Club
  • Cities: Skylines
  • Crusader Kings II: Limited Collectors Edition
  • Stellaris: Digital Anniversary Edition
  • Imperator: Rome Deluxe Edition
  • Steel Division: Normand 44 Sign-up
  • Tyranny - Tales from the Tiers
  • Haemimont Games Staff
  • Stellaris: Apocalypse
  • Surviving Mars: Digital Deluxe Edition
  • BATTLETECH - Digital Deluxe Edition
  • Cities: Skylines - Parklife Pre-Order
  • Cities: Skylines - Parklife
  • Hearts of Iron IV: Expansion Pass
  • BATTLETECH: Flashpoint
  • Steel Division: Normandy 44
  • Imperator: Rome
  • Prison Architect
  • Surviving Mars: First Colony Edition
  • Imperator: Rome Sign Up
  • Age of Wonders: Planetfall
  • Age of Wonders: Planetfall Deluxe edition
  • Age of Wonders: Planetfall Premium edition
  • Age of Wonders: Planetfall Sign Up
  • BATTLETECH: Heavy Metal
  • Crusader Kings II: Horse Lords
  • Europa Universalis III Complete
  • Europa Universalis III Complete
  • Warlock: Master of the Arcane
  • 200k Club
  • Europa Universalis III: Collection
  • Magicka: Wizard Wars Founder Wizard
  • Victoria 2 A House Divided Beta
  • Crusader Kings II: Way of Life
  • Humble Paradox Bundle
  • Magicka 2
  • PDXCON 2017 Gold Ticket holder
  • Stellaris: Galaxy Edition
  • Stellaris: Galaxy Edition
  • Stellaris: Galaxy Edition
  • Hearts of Iron IV Sign-up
  • Stellaris Sign-up
  • IPO Investor
  • Eugen Systems Staff
  • Steel Division: Normandy 44 Deluxe Edition
Greetings fellow adventurers!
The issue where some users found that the save game on their Android 6 device went missing has been resolved with a hotfix that we just released.

When you start the game (and had a save that disappeared) you will be prompted with the following screen:

Screenshot_20160126-150235.png


THIS IS IMPORTANT!
This choice will only come once! If you decided to keep your NEW save file your OLD save file will be deleted permanently and vice versa.

We sincerely apologize for the issues caused and hope you find our solution satisfactory.

 
  • 1
  • 1
Reactions:

Oysauce

Recruit
Jan 28, 2016
6
1
I'm on a nexus 5x and still can't save game. Every time I save and exit and then return go the game the save file is gone and am prompted by the message above again. I can literally get as much coins as I want by repeating the aforementioned steps but will be left with no saved games. Hopefully a fix will come soon.

P.S what's the deal with asking for access to mic/media/phone etc?
 

TinyWiking

★Customer Support Manager★
Administrator
Super Moderator
Moderator
Demi Moderator
85 Badges
Jul 1, 2015
3.208
3.289
  • 500k Club
  • Cities: Skylines
  • Crusader Kings II: Limited Collectors Edition
  • Stellaris: Digital Anniversary Edition
  • Imperator: Rome Deluxe Edition
  • Steel Division: Normand 44 Sign-up
  • Tyranny - Tales from the Tiers
  • Haemimont Games Staff
  • Stellaris: Apocalypse
  • Surviving Mars: Digital Deluxe Edition
  • BATTLETECH - Digital Deluxe Edition
  • Cities: Skylines - Parklife Pre-Order
  • Cities: Skylines - Parklife
  • Hearts of Iron IV: Expansion Pass
  • BATTLETECH: Flashpoint
  • Steel Division: Normandy 44
  • Imperator: Rome
  • Prison Architect
  • Surviving Mars: First Colony Edition
  • Imperator: Rome Sign Up
  • Age of Wonders: Planetfall
  • Age of Wonders: Planetfall Deluxe edition
  • Age of Wonders: Planetfall Premium edition
  • Age of Wonders: Planetfall Sign Up
  • BATTLETECH: Heavy Metal
  • Crusader Kings II: Horse Lords
  • Europa Universalis III Complete
  • Europa Universalis III Complete
  • Warlock: Master of the Arcane
  • 200k Club
  • Europa Universalis III: Collection
  • Magicka: Wizard Wars Founder Wizard
  • Victoria 2 A House Divided Beta
  • Crusader Kings II: Way of Life
  • Humble Paradox Bundle
  • Magicka 2
  • PDXCON 2017 Gold Ticket holder
  • Stellaris: Galaxy Edition
  • Stellaris: Galaxy Edition
  • Stellaris: Galaxy Edition
  • Hearts of Iron IV Sign-up
  • Stellaris Sign-up
  • IPO Investor
  • Eugen Systems Staff
  • Steel Division: Normandy 44 Deluxe Edition
I'm on a nexus 5x and still can't save game. Every time I save and exit and then return go the game the save file is gone and am prompted by the message above again. I can literally get as much coins as I want by repeating the aforementioned steps but will be left with no saved games. Hopefully a fix will come soon.

P.S what's the deal with asking for access to mic/media/phone etc?
Thank you for letting us know, I'll pass on the info (and ask about the mic/media/phone question)!
 

Florian_PDX

Recruit
12 Badges
Aug 6, 2014
3
1
www.paradoxplaza.com
  • Warlock: Master of the Arcane
  • Magicka: Wizard Wars Founder Wizard
  • Paradox Order
  • Shadowrun Returns
  • Shadowrun: Dragonfall
  • Shadowrun: Hong Kong
  • Prison Architect
  • Crusader Kings II
  • Europa Universalis IV: Wealth of Nations
  • Magicka
  • Warlock 2: The Exiled
Jumping in to thank you for the report - the fix seems to have worked fine for most people. Sorry you're not one of them.
  • First question - have you played on with the restored savegame?
    • If not, please enter the save, change locations once, save & exit, and then try restarting the app to see whether that's fixed it.
  • Second question - do you use our cloud save (via the Paradox Account login, black-and-white button at the bottom)?
    • If not, could you try to sign in, play a little (as before), and see whether you can access the cloud save.
P.S what's the deal with asking for access to mic/media/phone etc?
To cut a long story short, it boils down to four systems:
  • Cloud Save - As discussed above.
  • Everyplay - A system run by Unity (the same people running the engine) that allows you to record and stream game sessions and share them.
    • Most 'big' access requests (microphone, camera, etc.) stem from here.
    • Everyplay is deactivated by default on Android devices since some older devices may be incompatible.
    • You can activate it in the settings menu.
  • In-Game Telemetry - We collect data on stuff like how many quests players complete and which battles are really difficult.
    • I encourage you to have a look at our privacy policy if you have any concerns about such data collection.
    • Personally, having worked at a few games companies before Paradox, the policy made me happy. It basically restricts our use of your data as far as we can whilst still getting you your games.
  • Push Notifications - Yes, we've got those.
    • Depending on your device, the exact setting location changes, but you should be able to deactivate them for any app on the OS level if you don't want them.
 
  • 1
Reactions:

Oysauce

Recruit
Jan 28, 2016
6
1
Jumping in to thank you for the report - the fix seems to have worked fine for most people. Sorry you're not one of them.
  • First question - have you played on with the restored savegame?
    • If not, please enter the save, change locations once, save & exit, and then try restarting the app to see whether that's fixed it.
  • Second question - do you use our cloud save (via the Paradox Account login, black-and-white button at the bottom)?
    • If not, could you try to sign in, play a little (as before), and see whether you can access the cloud save.

To cut a long story short, it boils down to four systems:
  • Cloud Save - As discussed above.
  • Everyplay - A system run by Unity (the same people running the engine) that allows you to record and stream game sessions and share them.
    • Most 'big' access requests (microphone, camera, etc.) stem from here.
    • Everyplay is deactivated by default on Android devices since some older devices may be incompatible.
    • You can activate it in the settings menu.
  • In-Game Telemetry - We collect data on stuff like how many quests players complete and which battles are really difficult.
    • I encourage you to have a look at our privacy policy if you have any concerns about such data collection.
    • Personally, having worked at a few games companies before Paradox, the policy made me happy. It basically restricts our use of your data as far as we can whilst still getting you your games.
  • Push Notifications - Yes, we've got those.
    • Depending on your device, the exact setting location changes, but you should be able to deactivate them for any app on the OS level if you don't want them.
Hey thanks for the response. Ive not tried switching locations yet but will do once I'm off work and will let you know.

And thanks for clarifying about the app permissons.
 

apretto

Recruit
Jan 29, 2016
1
1
I'm on a nexus 5x and still can't save game. Every time I save and exit and then return go the game the save file is gone and am prompted by the message above again. I can literally get as much coins as I want by repeating the aforementioned steps but will be left with no saved games. Hopefully a fix will come soon.

P.S what's the deal with asking for access to mic/media/phone etc?
I'm also having this problem.

I have a Motorola X gen 2. My save game list is empty, and even if I start a new game and save+quit, the next time I start the game the saved games list will be empty again.
 
  • 1
Reactions:

AndrewT

The Full Monty Python
Paradox Support Rep
Super Moderator
Moderator
113 Badges
Jun 29, 2001
70.612
2.190
  • Leviathan: Warships
  • Europa Universalis IV: Wealth of Nations
  • Europa Universalis IV: Call to arms event
  • For The Glory
  • Gettysburg
  • Hearts of Iron III
  • Heir to the Throne
  • Impire
  • Europa Universalis III Complete
  • King Arthur II
  • Knights of Pen and Paper +1 Edition
  • Lead and Gold
  • Legio
  • Europa Universalis IV: Conquest of Paradise
  • The Kings Crusade
  • Lost Empire - Immortals
  • Magicka
  • Majesty 2 Collection
  • March of the Eagles
  • Europa Universalis III Complete
  • Naval War: Arctic Circle
  • Pirates of Black Cove
  • Europa Universalis IV: Res Publica
  • Europa Universalis: Rome
  • Rome Gold
  • Crusader Kings III
  • Crusader Kings II: Sons of Abraham
  • A Game of Dwarves
  • Ancient Space
  • Arsenal of Democracy
  • Hearts of Iron II: Armageddon
  • Cities in Motion
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Charlemagne
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Rajas of India
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sunset Invasion
  • Crusader Kings II: Sword of Islam
  • Commander: Conquest of the Americas
  • Darkest Hour
  • Dungeonland
  • East India Company Collection
  • Europa Universalis III
  • Europa Universalis III: Chronicles
  • Europa Universalis III Complete
  • Divine Wind
This new bug has been reported by several uses, and has a high profile. I'll make sure it gets looked at next week.
 
  • 1
Reactions: