This is the refund thread to rule them all.
This is the only thread to discuss anything related to Refunds.
This is the only thread to discuss anything related to Refunds.
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Guys really, this is not worth getting personal about.
Let the personal stuff drop and only post on topic.
Thank-you
Let the personal stuff drop and only post on topic.
Thank-you
Steam credit was only ever mentioned in someone's email, it wasn't official policy, I guess they were able to work out something. Good anyway
I should preface ths by saying I do not have anything to do with giving refunds, but I have to say you have a whole lot of "facts" wrong there.
Most people that have requested refunds have recieved them already, these need to go through the store you bought them from obviously.
It would be great if it was the case but Paradox does not control steam or their policies
I am not aware of ANYONE that has been turned down for a refund.
You yourself have already recieved a credit from steam.
Most people that have requested refunds have recieved them already, these need to go through the store you bought them from obviously.
It would be great if it was the case but Paradox does not control steam or their policies
I am not aware of ANYONE that has been turned down for a refund.
You yourself have already recieved a credit from steam.
You need to log in to see that link so it is not available to me, I can only go by what I see on this official site, and so far the only one saying they want a refund and have not received it is the post immediately above me.
Most retailers do not allow for refunds of any kind, Paradox is working with them to arrange it in this case, Some retailers will take longer than other, as stated I have nothing to do with that aspect, DeciusStrabo, my suggestion would be to contact Paradox support again and get an update on your particular situation.
Most retailers do not allow for refunds of any kind, Paradox is working with them to arrange it in this case, Some retailers will take longer than other, as stated I have nothing to do with that aspect, DeciusStrabo, my suggestion would be to contact Paradox support again and get an update on your particular situation.
Just because someone posted earlier that they did not receive a refund does not mean they STILL have not received it.
Most people have received a refund, as evidenced by posts in this thread, if you have not, please do as I suggested and contact support for an update to find out why yours was missed.
pretty simple, and no reason to start denigrating me for trying to be helpful.
http://www.facebook.com/#!/groups/180192828733313/188591387893457/?notif_t=group_activity
Now you have
And I swear to goodness that I was about to write the exact same thing as SOF12.
The link states they contacted Steam for a refund and were turned down because they were logged as playing for over 16 hours. Should be obvious, but Castellon or indeed anyone here is not going to know about what happens to people who contact Steam and not us.
I have confirmed that we have sent in all requests to the retailers for people that we had info for.
If you have not received your refund your retailer could still be processing it.
If you have not received your refund your retailer could still be processing it.
Was that from your retailer, because we have sent all requests to them.
You've been active on this forum and even in this thread, so why would you wait until the 28th and then apply to the wrong place? It's been posted all over this forum that for a refund you apply to paradox support. The process was you contact support, they take your details and send it to your vendor who refund you. At no point would you have been refered to Kerberos or Steam.
There is in fact a sticky thread that talks about refunds and it links to this very thread.
And if there was not a refund offer why would the official site have a refund meta thread, and that thread created by a Paradox employee?
http://forum.paradoxplaza.com/forum/showthread.php?569611-NEW-POLICY-Complaints-and-Refunds
Unless you think we'd have a meta thread to discuss the fact there are no refunds? You can refuse to read it if you like, although if that is your policy it explains why you missed it.
There's also:
http://forum.paradoxplaza.com/forum...1-Putting-Things-Right...-from-kerberos-forum
"If you demand a refund then I completely understand and you can be assured, the cost of that will make it directly to us. "
So out of all the refund requests received, looks like mistakes were made on only a very few, not bad considering all they had to do to get retailer who have policies against refunds to give out refunds.
I get that it is bad if you are one of the few that had a problem, but I also don't think you can say it is some big conspiracy on our part to not do what we say, after all the vast majority have already received their refund, why would we purposely hold up a couple of them. Get with support they will eventually sort you out, and for any delay you experienced I apologize.
I get that it is bad if you are one of the few that had a problem, but I also don't think you can say it is some big conspiracy on our part to not do what we say, after all the vast majority have already received their refund, why would we purposely hold up a couple of them. Get with support they will eventually sort you out, and for any delay you experienced I apologize.
So I inquired about your situation and was informed that you have had many replies, but you just do not want to hear what they are telling you.
You purchased your game from gametap shop, and they have not replied to our refund request, it is in the hands of your retailer, I have asked that a call be placed to them so that the situation can be worked out.
According to this thread they have credited everyone that purchased the game from them and that asked them.
If you have confirmed with us that your details were sent to steam, you may want to follow up with them, I would include the message from Paradox that mentions your refund request being sent.
All rules are clearly posted.
Why would I try and stop someone I am helping and that is posting on thread topic.
No, he means Steam. Lots of people have posted their results of contacting Steam themselves and getting a "one time" refund. I don't recall anyone saying they asked Steam and were turned down, although someone did link to a Facebook post about it.