State of the Game

[Fredrik II]

Hello all, there has been problems with the Sword of the Stars 2 release and for this we apologize. This should have been handled in a much more professional way from both us and the developer.

There has been version problems on Steam, and we are working on updating this version 24x7 from both the development and publishing team. Patching is in process for all known errors.

I can personally guarantee we will work on the game until it works as it should be, and in the meantime all I can say is that we should have done this better. Our sincere apologies.

Expect a response and status update from the developer as soon as they are ready with more information (which should be soon). Thanks for your patience.

---
Fred Wester
CEO Paradox Interactive

[Lor Dric]

I feel for you guys really. I know you will do your best as always. Your customer support keeps me here.

[Wintermist]

Hello all, there has been problems with the Sword of the Stars 2 release and for this we apologize. This should have been handled in a much more professional way from both us and the developer.

There has been version problems on Steam, and we are working on updating this version 24x7 from both the development and publishing team. Patching is in process for all known errors.

I can personally guarantee we will work on the game until it works as it should be, and in the meantime all I can say is that we should have done this better. Our sincere apologies.

Expect a response and status update from the developer as soon as they are ready with more information (which should be soon). Thanks for your patience.

---
Fred Wester
CEO Paradox Interactive

Nice, you guys actually apologize. Imagine if the Might & Magic: Heroes VI team would do the same, or even appear on the forum. Thumbs up.

[Innocent Beard]

1st) Thank you. Really. This response is everything I've come to like about Paradox.
2nd) Can you talk about how/why a game in this state (ie options menu!!) was approved for release? It's been confirmed it wasn't a mistake, but a deliberate decision.

[ashbery76]

Knowing the game will not be abandoned is good to know.

[Khalan]

Thank you.

[ChinpoUK]

Thank you for responding.

[Epsilon]

Thank you for taking the time to address the community like this. It's good to know that the issues will be addressed - given time.
Are you able to shed some light on how the game could be released in this state? I believe I talk for a lot of us when I say that we're dedicated fans of paradox and it's games, but it is a bit disheartening to look forward to a game that you can see is good and it has greatness beneath the surface, only the amount of bugs, many of which are game breakers, and lack of polish ruin it - parts of the interface is missing or doesn't even work.

[Mivo]

Thanks, Fred. I guess what's done is done and we need to move on from here. For me personally, my chief concerns right now are a) the size of the Steam download (8.6 GB seems wrong, as if Steam is sending the game twice) and clarification on it, and b) the status of the missing CD keys for the game on Steam (and the resulting inability to access the tech support sub-forums).

[amenisto]

thanks for honesty Fred Wester, it realy helps us to know that you care, and we who pay are not left alone with issues, hope all that u said will be solved.

[chrism2012]

Thank you for taking the time to address the community like this. It's good to know that the issues will be addressed - given time.
Are you able to shed some light on how the game could be released in this state? I believe I talk for a lot of us when I say that we're dedicated fans of paradox and it's games, but it is a bit disheartening to look forward to a game that you can see is good and it has greatness beneath the surface, only the amount of bugs, many of which are game breakers, and lack of polish ruin it - parts of the interface is missing or doesn't even work.

Since Fredrik is Paradox's CEO he will never go into details about what went wrong...suffice to say he realized some major problems and admitted it, too.

For the rest time will tell, I do feel sorry for the pre-buyers.

Edit: Thanks for the info, too.

[Doffe]

Nice to hear something official! Thanks.

[PlacidDragon]

Thanx for the update Fredrik

[GT3000]

Some of us are incredibly unhappy with the performance of the product, situation withstanding, will there be a avenue to pursue refunds if we remain unsatisfied?

[limper]

Thanks for the update and the apology!

[Welfur]

First of all, a big thx for the update.
But sorry if I take that with a grain of salt.
The same things were said bei the guys from Stardock. And they never delivered.
I give you all the benefit of the doubt. But now you have to deliver.

Apology accepted but still higly sceptical.

[caddybear]

Thanks.
If the fans are feeling bad about this, I can't imagine what the devs are feeling right now. Imagine pouring 2 years of work into something and .. this happens. I hope it turns out OK for everyone involved.

[ashbery76]

Thanks.
If the fans are feeling bad about this, I can't imagine what the devs are feeling right now. Imagine pouring 2 years of work into something and .. this happens. I hope it turns out OK for everyone involved.

#

I kinda think the devs knew the state of the game leading into this week.They would also have expected this fire storm just like Paradox,hence no gaming press getting the game.

[Daniel Johnson]

Thanks for the update....

[The Disaster]

Thank you, Mr Wester. Your honesty and openness regarding the launch is a ray of sunlight at times like this.