We were unable to verify the ownership of this DLC (Imperator: Rome)

[DogsSchrodinger]

Well that's about it for my hiatus on buying PDS games. Purchased Imperator Rome on Steam along with the Centurion Bundle.

And I immediately regretted it. On Windows, I installed it through the Paradox Launcher, but to my surprise, even though I own all DLCs the following have a nice red warning sign:

• Hellenistic World Flavor Pack
• Magna Graecia
• OST
• Wallpapers + Artbook

All of them are enabled, but do not show up in game (as evident by Magna Graecia in the New Game screen)

I did the following already:

• Uninstalled I:R
• Uninstalled the Paradox Launcher
• Deleted every known Paradox related files that were related to the Launcher or I:R
• Reinstalled all over
• Tried beta launcher

Same problem. Bought DLCs and cannot use them. Never installed it through Steam.

 

[AndrewT]

If you run the game through Steam, as a test, do they all show there?

What version of our client do you see? Current is 2022.5.1

 

[DogsSchrodinger]

If you run the game through Steam, as a test, do they all show there?

What version of our client do you see? Current is 2022.5.1

Installed through Steam, they work there. Tried it with 2022.5.1 and the recent beta. No luck on either.

Some DLCs are recognized, only those I listed are not, which is extremely strange.

 

[AndrewT]

Of the ones you list, 3 and 4 don't show in the game anyway. Are they present in the file system?

I've made some adjustments to your account here. Do you see any change in our client now, if you log out of it and back in?

 

[DogsSchrodinger]

Of the ones you list, 3 and 4 don't show in the game anyway. Are they present in the file system?

I've made some adjustments to your account here. Do you see any change in our client now, if you log out of it and back in?

Now Magna Graecia works. The others are the same. I know the OST and wallpapers are not really a big deal, it's just strange that it cannot verify. Hellenistic World Flavor pack is still unable to verify though.

 

[AndrewT]

As you've now lodged a ZenDesk ticket on this. I'll close the thread.