They have admitted to contacting Gametap
once, as in doing it once (they have mentioned it more than that though). Cpt. Badger has asked that they do it again, for months now. Because Gametap has apparently lost the information. How can he hope to convince Gametap when Paradox doesn't want to spend the few minutes it takes to resend the information? Emails get lost every day, and that appears to be a problem Cpt. Badger needs to fix if we go by the responses he has been getting. So I will in turn ask, how is he supposed to dig the information from Paradox up from the Gametap servers?
It is not only the decent thing to do, it is the right thing to do, to help him directly here.
Cpt. Badger has mentioned that he has sent multiple inquiries to Paradox through the right channels. Notice that on last page he had been waiting for ten days for a response (to what appears to be the last mail sent), and it doesn't look like they have actually responded since. Is he to assume that they are having the same issue Gametap has regarding the intial refund issue? Meaning it is lost somewhere? Should he now prove to them that they have in fact recieved it? You know, an impossible action if they refuse to answer him.
If Paradox Support refuses to answer his inquiry into his own ticket, where is he supposed to go with his problem? I can't see anywhere else than here. In fact I'm glad that he has, as it is when things go wrong that you can see how customer friendly a company really is.
One thing you can challenge things on are: How would I feel in this situation? Mostly I end up telling myself that it isn't as bad as people often lay it out. But this is a case that has been going on for a long time, no longer about the money but about how you treat people. I have 'lost' my money because I decided to stick with the game, but had I sought the refund, this treatment would have caused me to not ignore it, and cut my losses, but to actually pursue it even harder as it is simply not a fair way to treat a customer you have promised something.
This is the refund thread to rule them all.
This is the only thread to discuss anything related to Refunds.
Bolded part by me. Anything includes complaints about the way the support system works in regards to refunds, as well as requests for help when the normal Support system ignores him. So I can't honestly agree with you on this matter.