Game crashes at loading screen after installation on a new PC

[Lloyd970]

I've bought a new laptop last monday and after intalling EU 4, I'm unable to play since the game crashes afterpressing Play in the launcher. The normal loading screen shows up for a couple of seconds and then the game stops and a crash message shows up (screenshot attached).

I've looked around the internet trying to find the source and a way to play without the game crashing but even after reinstalling it multiple times (even after deleting the files completely before the reinstallation) and reinstalling DirectX, it's still crashing and I don't know what else to do.
Please help me.

 

[AndrewT]

In the launcher set Display mode to borderless.


IF that doesn't work, please Install ALL these Microsoft modules:

Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) from Official Microsoft Download Center

www.microsoft.com

Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x64) from Official Microsoft Download Center

www.microsoft.com

Download Microsoft Visual C++ 2015 Redistributable Update 3 RC from Official Microsoft Download Center

This update is the latest in a cumulative series of feature additions and bug fixes for Microsoft Visual C++ 2015 Redistributable.

www.microsoft.com

Download DirectX Redist (June 2010) from Official Microsoft Download Center

The Microsoft DirectX® End-User Runtime installs a number of runtime libraries from the legacy DirectX SDK for some games that use D3DX9, D3DX10, D3DX11, XAudio 2.7, XInput 1.3, XACT, and/or Managed DirectX 1.1. Note that this package does not modify the DirectX Runtime installed on your Windows...

www.microsoft.com

(run dxsetup.exe after extracting from this download)

Add EU4.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.

Also if you have installed RivaTuner, RadeonPro, or a gaming VPN app called Evolve, or the MSI Gaming App, or Duet, disable it as it clashes with this game.


IF NEITHER OF THOSE HELP:
DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach your Documents/Paradox/EU4/settings.txt and pdx_settings.txt .
From your Documents/Paradox/EU4/logs/ folder, attach system.log .

 

[Lloyd970]

I tried to start the game after dowloading all the modules and it still doesn't work. I also added EU4.exe in the exception list. Here are the files that you asked :

EDIT : I don't know it it can help, but when I ran dxsetup.exe it crashed. I've attached the log if that helps understandings what is happening with my game.

 

[AndrewT]

Please update that AMD driver:

http://support.amd.com/en-us/download

What antivirus app do you use? Some need extra steps.


You say dxsetup.exe crashed but there are no errors in the log you attached. Can you clarify please?

 

[Lloyd970]

I'm using McAfee free trial since it was included in my laptop when I bought it.

I'll send you the logs and the screenshot showing when dxsetup.exe. I tried running it again today, so you'll find the latest entries at may 18.

 

[AndrewT]

Looks like a windows file access error of some sort:

[05/18/20 10:57:31] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 6637, function: CMDXInstall::Install

Failed API: InstallAssembly()
Error: (0x80070005) - Access is denied.

Unable to install Microsoft.DirectX.dll.

Try running dxsetup.exe as the Windows Admin user.

If that doesn't help too, and you still get the same error as that, we'll have to do something a little more brutal. Let me know!

 

[Lloyd970]

It finally worked! I deinstalled Steam before running dxsetup.exe as the Windows admin. After that I reinstalled Steam and everything worked fine.

Thanks a lot for your help!