I did not know who to share this with as I did not find a direct email address for support for this game so I figured I would go through here and you can relay the message to other users when they experience the no audio during the cutscene issue.
I was struggling with this myself recently and I found a combination of options that fixed it. First, I made sure in the game's audio setting that it was set to play audio even if the game was tabbed out.
And secondly, and the one that did it for me fix wise, was in my computer settings (Windows 11 OS) I went to
Settings -> Display - Graphics
and from there I turned off the option for optimizations for windowed games. This feature is meant to help enhance games in windows 11 (and I believe this setting exists in 10 as well) but it often has the opposite effect from what I've read online. But to make a long story short, it worked. I tried everything else that was listed by this forum's replies to other users and reinstalled the game and my graphics drivers multiple times and it never fixed the issue until I changed this setting. I urge you to share this with as many people who are facing this issue as you can moving forward.
I was struggling with this myself recently and I found a combination of options that fixed it. First, I made sure in the game's audio setting that it was set to play audio even if the game was tabbed out.
And secondly, and the one that did it for me fix wise, was in my computer settings (Windows 11 OS) I went to
Settings -> Display - Graphics
and from there I turned off the option for optimizations for windowed games. This feature is meant to help enhance games in windows 11 (and I believe this setting exists in 10 as well) but it often has the opposite effect from what I've read online. But to make a long story short, it worked. I tried everything else that was listed by this forum's replies to other users and reinstalled the game and my graphics drivers multiple times and it never fixed the issue until I changed this setting. I urge you to share this with as many people who are facing this issue as you can moving forward.
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