Dear technical support team,
I really would like to enjoy the game's new content but my game crashes a lot.
This has started happening since I bought and installed T&T and the lance update.
Symptoms :
90% of the time, the game crashes without a crash rep0rt being generated. Most of the time, it just CTD, sometimes there is a 5 to 10 seconds freeze before it CTD.
35% of the time those crashes happen during an autosave.
5% of the time, it is on loading the 3D rendered world map on the char selection screen / on loading a save
30 % of the time, the game crashes seemingly randomly during gameplay (not after opening a menu or actually doing any active user provoked action)
30 % of the time it crashes after clicking here or there, but I was unable to narrow it down to a pattern, as sometimes a crash will happen after clicking a decision or char, and after a reload the same action will not provoke a crash again.
Most of the time without a being generated.
I was only able to get a crash rep0rt three time, which I have linked to the post. I suspect those are related to a mod - presumably the house traditions one - but I am not entirely sure as the error logs last lines talk about the system not havnig enough memory (as far as RAM is concerned, I have 16 GB of which 12 GB of it is available when no other background apps are running). Could it be VRAM ? Even then, if you take a look at my specs, both my GPU and RAM are plenty enough to run CK3.
90% of the time, this is what I get from the Windows event viewer :
Name of the failed application ck3.exe, version : 1.0.0.0, timestamp : 0x64622bd1
Name of the failed module: ck3.exe, version: 1.0.0.0, timestamp: 0x64622bd1
Exception code: 0xc0000409
Error offset: 0x0000000002dac2a9
ID of the failed process: 0x3160
Start time of the failed application: 0x01d98d96e4e421fb
Path of the failed application: C:\Program Files (x86)\SteamappscommonCrusader Kings III\binck3.exe
Path of the failed module: C:\Program Files (x86)\Steam\steamapps\common\Crusader Kings III\binaries\ck3.exe
Rep0rt ID: 329a4c1c-8cda-476d-be4d-8768bb164d76
Full name of the failed package:
Application ID related to the failed package:
Exception code: 0xc0000409 and Error offset: 0x0000000002dac2a9 are ALWAYS the same, ID of the failed process: 0x3160 does change.
You will find attached to my post a zip file of the windows WER rep0rt of one of those crashes.
I have tried, several times :
Attached are the debug, error and game logs of the three crashes were I go a crash rep0rt, but I do insist on the fact the 95% of the crashes don't have one and are only trackable through the windows event viewer.
Anomalies I can't really explain I have noticed :
1 - the game seems to eat an absurdly high amount of RAM compared to the recommended values (up to 10 GB)
2 - having other apps open (RAM intensive like Chrome tabs, Discord, Steam) seems to provoke the crashes on loading a save that will eventually load if only CK 3 is running. This is very strange to me as I can play AoE 4, Total war warhammer III or heavily ENB modded Skyrim without having performance / hardware induced crashes or issues whatsoever, ever.
I honestly doubt my software / hardware is the root cause, but who knows.... Could there be fixes I have ommitted ?
I notice that I am not the only one rep0rting crashes after the last update.
Thanks in advance for your answers
SPECS :
I really would like to enjoy the game's new content but my game crashes a lot.
This has started happening since I bought and installed T&T and the lance update.
Symptoms :
90% of the time, the game crashes without a crash rep0rt being generated. Most of the time, it just CTD, sometimes there is a 5 to 10 seconds freeze before it CTD.
35% of the time those crashes happen during an autosave.
5% of the time, it is on loading the 3D rendered world map on the char selection screen / on loading a save
30 % of the time, the game crashes seemingly randomly during gameplay (not after opening a menu or actually doing any active user provoked action)
30 % of the time it crashes after clicking here or there, but I was unable to narrow it down to a pattern, as sometimes a crash will happen after clicking a decision or char, and after a reload the same action will not provoke a crash again.
Most of the time without a being generated.
I was only able to get a crash rep0rt three time, which I have linked to the post. I suspect those are related to a mod - presumably the house traditions one - but I am not entirely sure as the error logs last lines talk about the system not havnig enough memory (as far as RAM is concerned, I have 16 GB of which 12 GB of it is available when no other background apps are running). Could it be VRAM ? Even then, if you take a look at my specs, both my GPU and RAM are plenty enough to run CK3.
90% of the time, this is what I get from the Windows event viewer :
Name of the failed application ck3.exe, version : 1.0.0.0, timestamp : 0x64622bd1
Name of the failed module: ck3.exe, version: 1.0.0.0, timestamp: 0x64622bd1
Exception code: 0xc0000409
Error offset: 0x0000000002dac2a9
ID of the failed process: 0x3160
Start time of the failed application: 0x01d98d96e4e421fb
Path of the failed application: C:\Program Files (x86)\SteamappscommonCrusader Kings III\binck3.exe
Path of the failed module: C:\Program Files (x86)\Steam\steamapps\common\Crusader Kings III\binaries\ck3.exe
Rep0rt ID: 329a4c1c-8cda-476d-be4d-8768bb164d76
Full name of the failed package:
Application ID related to the failed package:
Exception code: 0xc0000409 and Error offset: 0x0000000002dac2a9 are ALWAYS the same, ID of the failed process: 0x3160 does change.
You will find attached to my post a zip file of the windows WER rep0rt of one of those crashes.
I have tried, several times :
- Clean uninstall and reinstall of the game (deleting all content in Documents/ParadoxInteractive/CK 3 folder & anything left in %appdata%, to no avail ;
- Update of my GPU drivers, as well as a full clean uninstall with driverwiper in safe mode, followed by a reinstall of the latest game ready nvidia drivers, to no avail ;
- Updated to the latest (dot)NET framework and Microsoft Visual C++ supported versions, to no avail ;
- Running the game without any mods, to no avail ;
- Running the game in compatibility mod, to no avail ;
- Ran a check of my GPU, which ran fine (please find the results attached down below) ;
- Deactivated Windows Defender altogether, to no avail ;
Attached are the debug, error and game logs of the three crashes were I go a crash rep0rt, but I do insist on the fact the 95% of the crashes don't have one and are only trackable through the windows event viewer.
Anomalies I can't really explain I have noticed :
1 - the game seems to eat an absurdly high amount of RAM compared to the recommended values (up to 10 GB)
2 - having other apps open (RAM intensive like Chrome tabs, Discord, Steam) seems to provoke the crashes on loading a save that will eventually load if only CK 3 is running. This is very strange to me as I can play AoE 4, Total war warhammer III or heavily ENB modded Skyrim without having performance / hardware induced crashes or issues whatsoever, ever.
I honestly doubt my software / hardware is the root cause, but who knows.... Could there be fixes I have ommitted ?
I notice that I am not the only one rep0rting crashes after the last update.
Thanks in advance for your answers
SPECS :
| Processor | |
| Processor | Intel(R) Core(TM) i5-9300HF CPU @ 2.40GHz |
| Number of Cores | 8 |
| Speed | 4.1 GHz |
| Stepping | D |
| Family | 06 |
| Model | 9E |
| CPU ID | BFEBFBFF000906ED |
| Memory | |
| RAM | 16 GB |
| Video Card | |
| Video Card | NVIDIA GeForce RTX 2060 |
| Chipset | NVIDIA GeForce RTX 2060 |
| Manufacturer | Nvidia |
| Hardware T&L | Yes |
| Total Memory | 14 GB |
| Dedicated Memory | 6.0 GB |
| Driver Version | 31.0.15.3179 |
| Vertex Shader Version | 5.1 |
| Pixel Shader Version | 5.1 |
| Plug and Play ID | VEN_10DE&DEV_1F11&SUBSYS_3FFD17AA&REV_A1 |
| Device | 1F11 |
| Vendor ID | 10DE |
| Operating System | |
| Size | 64-bit |
| Operating System | Windows 10 |
| Version | 10.0.19041 |
| Locale | 0809 |
| BIOS | |
| BIOS | BHCN45WW |
| Manufacturer | LENOVO |
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