Cities: Skylines (Steam) - game crash upon launching said crash report folder name 2020 1015 132408

[jr501]

Describe your issue
game crash upon launching said crash report folder name 2020 1015 132408

What is your game version?
cityskyline

What expansions do you have installed?
After Dark, Mass Transit, Green Cities, Industries, Sunset Harbor

What mods are you using?
none

Please explain your issue is in as much detail as possible.
i load the game it started loading then "oops" crash and go back to steam

Can you replicate the issue? If yes, please explain how you did it.
i just start it again and the same error comes up again

Attachments (DID NOT ANSWER QUESTION)

 

[AndrewT]

Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[jr501]

Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[AndrewT]

There's no crash recorded in that log. I do see some bluescreens in that dxdiag, which generally mean a hardware or driver problem - have you seen those yourself? Were they associated with running this game, or something else?

Right click on this game in Steam, manage, browse local files. You should see crash folders in there with names corresponding to the ones in the OOPS message - please send in the outlog log and error log from a couple of those, thanks.

And, has this game ever run on this machine? Or never yet?

 

[jr501]

Describe your issue
game crash upon launching said crash report folder name 2020 1015 132408

What is your game version?
cityskyline

What expansions do you have installed?
After Dark, Mass Transit, Green Cities, Industries, Sunset Harbor

What mods are you using?
none

Please explain your issue is in as much detail as possible.
i load the game it started loading then "oops" crash and go back to steam

Can you replicate the issue? If yes, please explain how you did it.
i just start it again and the same error comes up again

Attachments (DID NOT ANSWER QUESTION)

yes this game played on this machine b4 i think it may have a problem with my video card
please help i love this game i bought most of the expansion but have never played them
also these expansion are new i never had them the last time this game work on this computer

 

[AndrewT]

The game has run out of available memory, and Windows has exhausted its swap space:

DynamicHeapAllocator out of memory - Could not get memory for large allocation 1333816!

92% memory in use.
7100 MB physical memory [533 MB free].
11100 MB paging file [730 MB free].

Please:

- expand your Windows paging file maximum size to 32gb
- unsubscribe from any mods and assets you don't actually need or use - they all consume memory all the time, even when not in use in the current city
- exit every other app you can before starting the game.

Good luck with that!