BATTLETECH - Cutscene audio doesn't play Realtek audio driver

[Airsick]

One line summary of your issue
Cutscene audio doesn't play Realtek audio driver

What platform are you running the game on?

Steam

What operating system do you use?
Windows 10 64bit
Which version of the game are you running?
1.7.1.-598R
What DLC do you have installed?

None

Please explain your issue is in as much detail as possible.
No audio in cutscenes, subtitles are up and running so is video. Otherwise sound seems to work just fine in menu etc. I'm using realtek audio drivers, both speakers or headphones doesnt work. I tried to check if the game gets muted in audio settings but it seems to be up to 100 %. Tried switching from stereo to 5.1 or 7.1 with no results.
Should I refund or is it possible to do something about it?

Thanks for the answer in advance!
Have you tried verifying your files?
Yes

Steps to reproduce the issue
Continuous issue

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/

Attach screenshot / video

 

[Ken-Sw]

Have you tried switching sound to mono? Seems to have problems with stereo on some systems

 

[AndrewT]

This is normally caused by various versions of the RealTek sound driver.

One version we've found works well is:
Realtek-ALC3266-Audio-Driver_0V67W_WIN_6.0.1.8098_A04.EXE

Hopefully you can find that on the RealTek site - I know it's a tricky one to navigate!

All the best!

 

[DimoStark]

If someone is googling this and comes across this thread, this is the fix:
1. Go to the Ingame setting
2. Go to Audio
3. Enable Audio playing when alt+tabed