BATTLETECH - Black Screen on startup

[SpacceBear]

One line summary of your issue
Black Screen on startup

What platform are you running the game on?
Steam

What operating system do you use?
Windows 10

Which version of the game are you running?
latest

What DLC do you have installed?
Flashpoint, Urban Warfare, Shadowhawk Pack, Heavy Metal

Please explain your issue is in as much detail as possible.
When starting a game with a nvidia geforce 940mx - a black screen. When starting with a discrete video card - everything is ok. a few months ago everything worked.

Have you tried verifying your files?
Yes

Steps to reproduce the issue
Trying reinstallation, deleted all references in the system
"1. - Delete the Harebrained Schemes folder from C:\Users\YOUR USERNAME\AppData\LocalLow
2. Type "%temp%" (without quotation marks) in your Windows Explorer and delete every folder that mentions "BattleTech" or "Harebrained Schemes"
3. Open the "Run" command (use the key combination Windows + R) and type "regedit". Navigate to "Computer\HKEY_CURRENT_USER\Software\" and delete the Harebrained Schemes key"
Install new driver for nvidia geforce 940mx, tryind old version driver. low settings in geforce experience.

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)
File(s) attached

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log
File(s) attached

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox
File(s) attached

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
File(s) attached

Attach screenshot / video
File(s) attached

 

[AndrewT]

This is pretty clearly a video/graphics issue, from those logs.

When starting a game with a nvidia geforce 940mx - a black screen. When starting with a discrete video card - everything is ok.

This machine's discrete video card is the nVidia one. It also has an integrated Intel HD Graphics 630 system, is that what you mean? Because the game is supported on nVidia but not Intel video ... !

The other issue here is of course Windows 10 Enterprise 2016 LTSB , which none of our games are tested on. Not sure if that might be contributing to this problem or not!

In any case you might try updating that nVidia driver to a 2021 version:

Download the latest official NVIDIA drivers

Download the latest official NVIDIA drivers

www.nvidia.com

 

[SpacceBear]

This is pretty clearly a video/graphics issue, from those logs.

This machine's discrete video card is the nVidia one. It also has an integrated Intel HD Graphics 630 system, is that what you mean? Because the game is supported on nVidia but not Intel video ... !

The other issue here is of course Windows 10 Enterprise 2016 LTSB , which none of our games are tested on. Not sure if that might be contributing to this problem or not!

In any case you might try updating that nVidia driver to a 2021 version:

>>is that what you mean?
Yes. And when I run on Intel grafic the game starts and works (very bad, of course).
>>try updating that nVidia driver to a 2021 version
tried (

 

[AndrewT]

Can we see new copies of those files please?

 

[SpacceBear]

+

 

[AndrewT]

No new clues in there, unfortunately. If you run the Windows Update app, does it find anything to install? If so please do that and reboot.

If that doesn't do it, I can only assume this is something in the unusual Windows 10 edition you have, to do with handling graphics.