AoW: Planetfall - hosting or joining friends stopped working

[0pticus]

One line summary of your issue
hosting or joining friends stopped working

What platform are you running the game on?
Steam

What operating system do you use?
Win10 he has Win7

Which version of the game are you running?
latest both of us

What expansions do you have installed?
Revelations, Invasions, Star King

Please explain your issue is in as much detail as possible.
Can't fix multiplayer on Planetfall, worked one day and stopped working the next one, we didn't change anything, we confirmed on both sides that there is nothing wrong on our end, all we did is delete our previous session and after that we couldn't start a new session, for both me and my friend, we can't enter each others games, since the game is dead there are no open lobbies i could join.

we installed the game 2 times and deleted everything with paradox in the folders in appdata and documents before re-installing.

Have you tried verifying your files?
Yes

Steps to reproduce the issue
host a session, play for a bit, end session, delete session, try hosting or joining, won't work, always gives the error, failed to join session, get frustrated and curse the devs for such a broken multiplayer.

Attach DxDiag (PC) or System Info log (Mac)
File(s) attached

Attach screenshot / video
File(s) attached

 

[AndrewT]

We had a general login issue yesterday. No idea if this is connected, do you have this problem now?

If so, can either of you play with some third person okay? That will tell which if you two has the problem.

 

[0pticus]

We had a general login issue yesterday. No idea if this is connected, do you have this problem now?

If so, can either of you play with some third person okay? That will tell which if you two has the problem.

Listen socket time out
[13:29:57][NET_SESSION][SCON:0]ConnectTimeOut (duration: 10.003)
[13:29:59][NET_SESSION][SCON:0]CONNECT_LEAVE
[13:29:59][NET_SESSION][SCON:0]CLOSE_ENTER
[13:29:59][NET_SESSION][SCON:0]Closing (UserID:-1 - Reason:cannot_connect)
[13:29:59][NET_SESSION][SCON:0][TNetServerRelaySCP]ServerRelay stopped..
[13:29:59][NET_SESSION][SCON:0]Session connection shutdown (userid:-1)
[13:29:59][NET_SESSION][SCON:0]CLOSE_LEAVE
[13:29:59][NET_SESSION]Remaining connections: 0
[13:29:59]TWSProviderTCP:isconnect: RemoveConnection failed (80004005)
[13:29:59][NET_SESSION]TNetSessionCore::JoinFailed (2b)
[13:29:59][NET_SESSION]TNetSessionCore::JoinProcess: TNetSessionCore::JoinProcess: FJoinState==nsjsFailed
[13:29:59][NET_SESSION]TNetSessionCore::JoinLeave: Session: [JOIN-]
[13:29:59]TWSProviderTCP:isconnect: RemoveConnection failed (80004005)
[13:29:59]Punch hole time out (100 msec)
[13:30:00]Listen socket time out
[13:30:03]WSStuntConnect: failed (80004005)
[13:30:03][NET_SESSION]TNetSessionCore::SetupEnter: Session: [SETUP+]
[13:30:03][NET_SESSION]TClassicTurnSessionFES::JoiningPleaseWaitSessionMessageProc: 48
[13:30:03][NET_SESSION]Showing system message: Could not join session: failed
[13:30:03]TApplicationprocessFrame() not called for 2.994559 seconds!
[13:30:03][LOBBY_CLIENT]Update session data received (6 sessions)
[13:30:03]TClassicTurnSessionFES::FindGamesLobbyClientMessageProc: 7
[13:30:03]Receiving lobby session info..

i see others play just fine but we can't, it won't let me in his lobby or him into mine.

It worked once and never again, i posted my logs here too, at the last rows there seems to be an issue with servers, but that can't be, since others are playing.

 

[AndrewT]

The next most common cause would be a firewall issue. If you have a VPN please use that before starting the game, does that help?