Only one install???

[McGlu]

I pre-ordered through Gamersgate. I stayed up late last night at home to check out the game. I made it through the tutorials.

So, now I'm at work and want to actually play the game for the first time.

When I run the installer and it asks for my serial and email. I enter them and hit Next. I get a dialog that says the serial number is already registered.

Is there really only a single install allowed? How do I get past this and actually install and play the game on a different computer?

(So sick of DRM. Wish I had bought from Steam now.)

 

[Wrathe]

gogo DRM to help us customers enjoy a game......

 

[McGlu]

Well, my lunch hour is almost over. Still no answer.

You'd think on a launch day, someone would be monitoring this forum and answering questions in a timely manner.

 

[T'pek]

Did you enter the same email address you entered the first time during your second installation?

 

[McGlu]

Yes.

 

[Wrathe]

Myself I preordered from Impulse and the piratebay addon is missing.... No response to e-mails or the impulse forum yet.

 

[unmerged(146003)]

Hi all,
you should be able to install the game several times with the same activation key if you're using the same e-mail. Please contact Stardock support if this is not possible in you're case. You can even retrieve the key to your e-mail to make sure you have typed the same e-mail in the first registration.
http://www.stardock.com/support/

Juho / Nitro Games

 

[McGlu]

I ordered from Gamersgate. What should I do in my case?

EDIT: Nm, I sent an email to Gamersgate support.

My new sig...
DRM IS A PAIN FOR PAYING CUSTOMERS.

 

[Banquet]

I just tried to install the patch and get the message that the 'serial number is already registered'.. well, yeah.. in the game I'm trying to patch!!

I really hope you can install this on more than one machine too....

 

[Rakonas]

Same problem, apparently can't install twice.. I contacted support 5 or so hours ago and haven't heard back.

 

[McGlu]

Now, I'm back home from work. Same issue when I try to install the patch. So, I guess even the patch needs to phone home.

 

[UmOceano]

Ugh. I was thinking about getting this title and Majesty 2, but with this type of DRM and all problems that it has I'll have to think again.

 

[McGlu]

Ok, this is really odd. But, even though I ordered from Gamersgate, Stardock does indeed have my registration information. But, it only sends me the info for Pirate Bay, not the base game.

Looks like Nitro and Paradox are using Impulse's Reactor DRM.

Still trying to figure out what's going on. Only thing I can think of is that maybe I mistyped my email for the base game installation.

Anyway, others with this issue might want to try the Stardock site.

http://www.stardock.com/support/

 

[Banquet]

Ditto for me.. only the pirate bay addon showing up there.. unless I also typed in my email address wrongly when I installed? Otherwise I have no idea what's going on..

 

[unmerged(146003)]

Hi all,
indeed the most logical reason for problems with using the product-key with patching or re-installing is that you have actually typed the e-mail wrong in the first time (since it installs ok, even if you type it wrong).
It doesn't matter where you bought the game (other than Steam), you can still contact the Stardock support and hopefully it will sort out.
Sorry for the inconvenience.

Juho / Nitro Games

 

[unmerged(137745)]

So, what your saying is if by chance we didnt put our email in correct when the install was happening we need to get tech support to install a patch?

A bit long winded don't ya think.....

 

[Banquet]

If I typed my email address incorrectly then I have to take responsibility for that, but there's a reason most 'forms' ask for the email twice.. to prevent exactly this happening.

It would help if the email address used to register were stored in a .cfg file or some sort.. that way it could be checked. Anyway, I've emailed Stardock support - even though I purchased from GG.. very confusing but there u go.

 

[Fredrik II]

We never put a "number" onactivations on our games, you are free to install as many times as you like; if you have any problems we will do our best to help.

 

[johnw42086]

i am having same problem. cannot patch due to previously registered cd kay. and it doesnt seem likely that all of us misspelled their email address on their first install.

 

[McGlu]

Still haven't heard back from Stardock, so I assume they do not provide support over the weekend.

Just a request to the Paradox folks... change your release day schedule to Tuesday in the States, just like every other company of here. Releasing on a Friday leaves a lot of new purchasers with no tech support over the weekend that they want to play your game.