No audio and audio settings gone

[waldon_]

Hi, been playing CK3 for the past weeks with no problems. Yesterday I started the game and had no audio, and the audio settings have disppeared. Started other PDX games like Vic3 and all was good, and settings were there. No idea what could have happened. Any suggestions anyone?
I'm on the latest version, with all DLCs and no mods

EDIT: found this on the logs
[14:09:36][audio2_fmod.cpp:233]: PdxAudio2: system initialize error (Error initializing output device.).
[14:09:36][audio2_fmod.cpp:806]: PdxAudio2: couldn't get the banks (An invalid object handle was used.).
[14:09:36][audio2_fmod.cpp:312]: PdxAudio2: release system error (An invalid object handle was used.).
[14:09:36][pdx_audio2.cpp:208]: PdxAudio2: Failed to create instance, falling back on null driver.

 

[AndrewT]

Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/Crusader Kings 3 AND Documents/Paradox Interactive/Crusader Kings III/ folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.


If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[waldon_]

Clean install did work. I was hoping not to have to do that, but anyway is now sorted
Thanks @AndrewT