Colored Graphical noise [MacOS]

[MRF458]

I have been suffering from colored noise that appears while playing for no reason, and it always happens when a sudden change in 3D angle or zoom.
Sometimes when I restart the game, it works; if not, then forever!
I can not describe the issue or search for it, so the easier way is to see my attached screenshots below:

Would you please advise so I could enjoy playing the game again?

 

[AndrewT]

Has this always happened with this game for you? Or only since what change or update?


Please attach here the game log:
C:/users/<UserName>/AppData/LocalLow/RomeroGames/EmpireOfSin/player.log
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

And DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[MRF458]

Has this always happened with this game for you? Or only since what change or update?


Please attach here the game log:
C:/users/<UserName>/AppData/LocalLow/RomeroGames/EmpireOfSin/player.log
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

And DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

This issue has been a long time ago since it was released. I forgot about it then came back to see if any updates have fixed anything!
And I apologize. I forgot to mention that I am using macOS, below are my specs:

 

[AndrewT]

Please attach here the game log:
~/Library/Application Support/RomeroGames/EmpireOfSin/Player.log

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.

 

[MRF458]

Please attach here the game log:
~/Library/Application Support/RomeroGames/EmpireOfSin/Player.log

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.

By the way, I found the "Player.log" file in this path, is it the right one?
~/Library/Application Support/RomeroGames/EmpireOfSin/Paradox/empire_of_sin

 

[AndrewT]

Sorry, they seem to have changed the location recently. It's now at:
~/Library/Logs/RomeroGames/EmpireOfSin/Player.log

 

[MRF458]

Yes, here it is.

 

[AndrewT]

I assume the problem is these errors:

The referenced script on this Behaviour (Game Object '<null>') is missing!

which I do not see in my log.

Please try a **clean** reinstall:

- Remove the game from Steam (uninstall)
- Manually delete all these files and folders, if still there:

~/Library/Application Support/Steam/SteamApps/common/EmpireOfSin/
~/Library/Logs/RomeroGames/EmpireOfSin/
~/Library/Application Support/RomeroGames/EmpireOfSin/
- Install the game again and see if it runs now.

Good luck with that!

 

[MRF458]

I assume the problem is these errors:

which I do not see in my log.

Please try a **clean** reinstall:

- Remove the game from Steam (uninstall)
- Manually delete all these files and folders, if still there:

~/Library/Application Support/Steam/SteamApps/common/EmpireOfSin/
~/Library/Logs/RomeroGames/EmpireOfSin/
~/Library/Application Support/RomeroGames/EmpireOfSin/
- Install the game again and see if it runs now.

Good luck with that!

I did exactly as you mentioned, I played for about 30min, then when one TALK scene started the noise came again.
Attached the are files you requested before:

 

[AndrewT]

Those errors are back, so either they are irrelevant or not caused by a bad installation.

At this point I can only assume either a hardware fault here, or a game bug - I haven't played it on my Mac for long enough to see this, perhaps. Simply no time!

I don't suppose you have access to any other Mac to see whether this happens there?

 

[MRF458]

No, I don't have access to another Mac now, but I will try to play it on Parallels Windows (virtual) and see if this happens again.

 

[Arieswolf]

Having same issue. Just purchased the game in its a mess graphically. Mac user also.

 

[AndrewT]

Having same issue. Just purchased the game in its a mess graphically. Mac user also.

Please attach here the game log:
~/Library/Application Support/RomeroGames/EmpireOfSin/Player.log

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.

 

[iosartist]

I have the same issue. Please help to resolve this.
Attached my system info from steam.
Didn't find my game log at path ~/Library/Application Support/RomeroGames/EmpireOfSin/Player.log
Is it somewhere else?

 

[AndrewT]

They moved it in some recent patch, it is now at ~/Library/Logs/RomeroGames/EmpireOfSin/Player.log

 

[iosartist]

Attached logs

 

[AndrewT]

No obvious issues in those files I'm afraid. Was that log taken just after the problem started occurring?

And, what CPU and GPU temperatures do you see when this effect occurs? I use Macs Fan Control for that purpose but there are others of course.

 

[jimblejamblz]

I've experienced the same issue ever since I purchased the game through Steam back in May 2021 on my Mac. The issue has always persisted. I reported it to these forums and was told that they were looking into it. The only fix I was informed about by another Mac user was to change the screen resolution, bump it down or up. This removes the pixelation at least temporarily. Sometimes I have to do this a couple of times over ten minutes and then never again. I find that is originates most often when I leave my starting neighborhood. From there, the pixelation is triggered whenever I scroll outside a building while my crew is inside or randomly during combat when the camera automatically zooms in or rotates. I didn't see anything about this particular issue in the patch notes which is a disappointment. Was really hoping for an improvement there.

 

[AndrewT]

If there are posts on this in the Bug Reports forum, please add to one of those (or if too old just make a new one there). Attach to it screenshots, game logs, and Mac hardware info please.