[v.1.0.0 9b5a] game crashes before game launcher shows up

[XTC0r]

Hello,

my game doesn't start. Not even the launcher is shown.

What I already tried:

- reinstall
- deactive steam overlay gui
- checked my windows and VC is up to date
- deactivated steam cloud synchronisation
- checked graphic card driver is the newest

I checked the logs and see the following in the exceptions.log and system.log. All other logs are empty.

Exceptions.log:

######## EXCEPTION: 0xC0000005 at address: 0x00000000: ACCESS VIOLATION
Version: Unknown Version
05/09/16 22:17:12
(-nosymbols- PC == 0)

System.log:

[22:17:09][systemsettings.cpp:214]: System memory:   0MB
[22:17:09][systemsettings.cpp:221]: CPU speed:       0MHz
[22:17:09][systemsettings.cpp:226]: Number of processors: 4
[22:17:09][systemsettings.cpp:238]: CPU type: x86
[22:17:09][systemsettings.cpp:264]: OS: Windows 8
[22:17:09][gfx_dx9.cpp:3988]: Loading settings for adapter -1, fullscreen=1, multisample=15
[22:17:09][gfx_dx9.cpp:4010]: Graphic Adapters:
[22:17:09][gfx_dx9.cpp:4018]:     0: AMD Radeon HD 6900 Series
[22:17:09][gfx_dx9.cpp:4037]: Using Adapter [0] to check for multi-sampling support:
[22:17:09][gfx_dx9.cpp:4055]: Using Adapter [0]:
[22:17:09][gfx_dx9.cpp:4061]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
[22:17:09][gfx_dx9.cpp:4100]: Graphics device: AMD Radeon HD 6900 Series
[22:17:09][gfx_dx9.cpp:4101]: Graphics driver: aticfx32.dll
[22:17:09][gfx_dx9.cpp:4102]: Driver version: 1404
[22:17:09][gfx_dx9.cpp:4117]:


Dumping all gfx info:
DeviceIdentifier:    {D7B71EE2-2459-11CF-CE76-0A2BBEC2C535}
VendorId:    4098
DeviceId:    26393
SubSysId:    184553474
Revision:    0
DriverVersion.HighPart:    524305
DriverVersion.LowPart:    656764


[22:17:09][gfx_dx9.cpp:4137]: Instancing supported.
[22:17:09][gfx_dx9.cpp:4186]: Video memory amount: 4095MB
[22:17:09][gfx_dx9.cpp:4187]: MaxSimultaneousTextures: 8
[22:17:09][gfx_dx9.cpp:4188]: MaxVertexBlendMatrices: 4
[22:17:09][gfx_dx9.cpp:4189]: MaxVertexBlendMatrixIndex: 8
[22:17:09][gfx_dx9.cpp:4190]: MaxSimultaneousTextures: 8
[22:17:09][gfx_dx9.cpp:4191]: MaxTextureBlendStages: 8
[22:17:09][gfx_dx9.cpp:4192]: MaxTextureWidth: 16384
[22:17:09][gfx_dx9.cpp:4193]: MaxTextureHeight: 16384
[22:17:09][gfx_dx9.cpp:4196]: Vertex Shader version: 3.0
[22:17:09][gfx_dx9.cpp:4201]: Pixel Shader version: 3.0
[22:17:09][graphicssettings.cpp:140]:     2 samples supported.
[22:17:09][graphicssettings.cpp:140]:     4 samples supported.
[22:17:09][graphicssettings.cpp:140]:     8 samples supported.
[22:17:09][graphicssettings.cpp:171]: Support for Anisotropic filtering found.
[22:17:09][graphicssettings.cpp:174]:     Max Anisotropic filtering supported: 16
[22:17:09][graphicssettings.cpp:175]:     Anisotropic filtering set to: 16
[22:17:10][gfx_dx9.cpp:3988]: Loading settings for adapter -1, fullscreen=1, multisample=15
[22:17:10][gfx_dx9.cpp:4010]: Graphic Adapters:
[22:17:10][gfx_dx9.cpp:4018]:     0: AMD Radeon HD 6900 Series
[22:17:10][gfx_dx9.cpp:4037]: Using Adapter [0] to check for multi-sampling support:
[22:17:10][gfx_dx9.cpp:4055]: Using Adapter [0]:
[22:17:10][gfx_dx9.cpp:4061]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
[22:17:10][gfx_dx9.cpp:4100]: Graphics device: AMD Radeon HD 6900 Series
[22:17:10][gfx_dx9.cpp:4101]: Graphics driver: aticfx32.dll
[22:17:10][gfx_dx9.cpp:4102]: Driver version: 1404
[22:17:10][gfx_dx9.cpp:4117]:


Dumping all gfx info:
DeviceIdentifier:    {D7B71EE2-2459-11CF-CE76-0A2BBEC2C535}
VendorId:    4098
DeviceId:    26393
SubSysId:    184553474
Revision:    0
DriverVersion.HighPart:    524305
DriverVersion.LowPart:    656764


[22:17:10][gfx_dx9.cpp:4137]: Instancing supported.
[22:17:10][gfx_dx9.cpp:4186]: Video memory amount: 4095MB
[22:17:10][gfx_dx9.cpp:4187]: MaxSimultaneousTextures: 8
[22:17:10][gfx_dx9.cpp:4188]: MaxVertexBlendMatrices: 4
[22:17:10][gfx_dx9.cpp:4189]: MaxVertexBlendMatrixIndex: 8
[22:17:10][gfx_dx9.cpp:4190]: MaxSimultaneousTextures: 8
[22:17:10][gfx_dx9.cpp:4191]: MaxTextureBlendStages: 8
[22:17:10][gfx_dx9.cpp:4192]: MaxTextureWidth: 16384
[22:17:10][gfx_dx9.cpp:4193]: MaxTextureHeight: 16384
[22:17:10][gfx_dx9.cpp:4196]: Vertex Shader version: 3.0
[22:17:10][gfx_dx9.cpp:4201]: Pixel Shader version: 3.0
[22:17:10][graphicssettings.cpp:140]:     2 samples supported.
[22:17:10][graphicssettings.cpp:140]:     4 samples supported.
[22:17:10][graphicssettings.cpp:140]:     8 samples supported.
[22:17:10][graphicssettings.cpp:171]: Support for Anisotropic filtering found.
[22:17:10][graphicssettings.cpp:174]:     Max Anisotropic filtering supported: 16
[22:17:10][graphicssettings.cpp:175]:     Anisotropic filtering set to: 16
[22:17:10][graphicssettings.cpp:645]: Using multisampling: 4
[22:17:10][graphics.cpp:725]: Creating device with: HARDWARE_VERTEXPROCESSING
    Fullscreen=no
    Resolution=1080x600
[22:17:10][graphicssettings.cpp:614]: Usable res: 640 480 75
[22:17:10][graphicssettings.cpp:614]: Usable res: 640 480 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 720 480 59
[22:17:10][graphicssettings.cpp:614]: Usable res: 720 576 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 720 576 50
[22:17:10][graphicssettings.cpp:614]: Usable res: 800 600 75
[22:17:10][graphicssettings.cpp:614]: Usable res: 800 600 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 1024 768 75
[22:17:10][graphicssettings.cpp:614]: Usable res: 1024 768 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 1152 648 59
[22:17:10][graphicssettings.cpp:614]: Usable res: 1152 648 50
[22:17:10][graphicssettings.cpp:614]: Usable res: 1152 864 75
[22:17:10][graphicssettings.cpp:614]: Usable res: 1152 864 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 1280 720 59
[22:17:10][graphicssettings.cpp:614]: Usable res: 1280 720 50
[22:17:10][graphicssettings.cpp:614]: Usable res: 1280 768 75
[22:17:10][graphicssettings.cpp:614]: Usable res: 1280 768 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 1280 960 75
[22:17:10][graphicssettings.cpp:614]: Usable res: 1280 960 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 1280 1024 75
[22:17:10][graphicssettings.cpp:614]: Usable res: 1280 1024 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 1600 900 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 1600 1200 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 1680 1050 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 1776 1000 59
[22:17:10][graphicssettings.cpp:614]: Usable res: 1776 1000 50
[22:17:10][graphicssettings.cpp:614]: Usable res: 1776 1000 29
[22:17:10][graphicssettings.cpp:614]: Usable res: 1776 1000 29
[22:17:10][graphicssettings.cpp:614]: Usable res: 1776 1000 25
[22:17:10][graphicssettings.cpp:614]: Usable res: 1776 1000 25
[22:17:10][graphicssettings.cpp:614]: Usable res: 1776 1000 24
[22:17:10][graphicssettings.cpp:614]: Usable res: 1792 1344 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 1800 1440 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 1856 1392 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 1920 1080 59
[22:17:10][graphicssettings.cpp:614]: Usable res: 1920 1080 50
[22:17:10][graphicssettings.cpp:614]: Usable res: 1920 1080 29
[22:17:10][graphicssettings.cpp:614]: Usable res: 1920 1080 29
[22:17:10][graphicssettings.cpp:614]: Usable res: 1920 1080 25
[22:17:10][graphicssettings.cpp:614]: Usable res: 1920 1080 25
[22:17:10][graphicssettings.cpp:614]: Usable res: 1920 1080 23
[22:17:10][graphicssettings.cpp:614]: Usable res: 1920 1080 24
[22:17:10][graphicssettings.cpp:614]: Usable res: 1920 1200 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 2048 1152 60
[22:17:10][graphicssettings.cpp:614]: Usable res: 2560 1440 60
[22:17:10][graphics.cpp:760]: Done creating device.
[22:17:11][graphicssettings.cpp:614]: Usable res: 640 480 75
[22:17:11][graphicssettings.cpp:614]: Usable res: 640 480 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 720 480 59
[22:17:11][graphicssettings.cpp:614]: Usable res: 720 576 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 720 576 50
[22:17:11][graphicssettings.cpp:614]: Usable res: 800 600 75
[22:17:11][graphicssettings.cpp:614]: Usable res: 800 600 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 1024 768 75
[22:17:11][graphicssettings.cpp:614]: Usable res: 1024 768 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 1152 648 59
[22:17:11][graphicssettings.cpp:614]: Usable res: 1152 648 50
[22:17:11][graphicssettings.cpp:614]: Usable res: 1152 864 75
[22:17:11][graphicssettings.cpp:614]: Usable res: 1152 864 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 1280 720 59
[22:17:11][graphicssettings.cpp:614]: Usable res: 1280 720 50
[22:17:11][graphicssettings.cpp:614]: Usable res: 1280 768 75
[22:17:11][graphicssettings.cpp:614]: Usable res: 1280 768 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 1280 960 75
[22:17:11][graphicssettings.cpp:614]: Usable res: 1280 960 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 1280 1024 75
[22:17:11][graphicssettings.cpp:614]: Usable res: 1280 1024 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 1600 900 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 1600 1200 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 1680 1050 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 1776 1000 59
[22:17:11][graphicssettings.cpp:614]: Usable res: 1776 1000 50
[22:17:11][graphicssettings.cpp:614]: Usable res: 1776 1000 29
[22:17:11][graphicssettings.cpp:614]: Usable res: 1776 1000 29
[22:17:11][graphicssettings.cpp:614]: Usable res: 1776 1000 25
[22:17:11][graphicssettings.cpp:614]: Usable res: 1776 1000 25
[22:17:11][graphicssettings.cpp:614]: Usable res: 1776 1000 24
[22:17:11][graphicssettings.cpp:614]: Usable res: 1792 1344 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 1800 1440 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 1856 1392 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 1920 1080 59
[22:17:11][graphicssettings.cpp:614]: Usable res: 1920 1080 50
[22:17:11][graphicssettings.cpp:614]: Usable res: 1920 1080 29
[22:17:11][graphicssettings.cpp:614]: Usable res: 1920 1080 29
[22:17:11][graphicssettings.cpp:614]: Usable res: 1920 1080 25
[22:17:11][graphicssettings.cpp:614]: Usable res: 1920 1080 25
[22:17:11][graphicssettings.cpp:614]: Usable res: 1920 1080 23
[22:17:11][graphicssettings.cpp:614]: Usable res: 1920 1080 24
[22:17:11][graphicssettings.cpp:614]: Usable res: 1920 1200 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 2048 1152 60
[22:17:11][graphicssettings.cpp:614]: Usable res: 2560 1440 60

 

[Alexivan]

Hi, we would like you to upload a crash dump, please follow these steps: https://support.paradoxplaza.com/hc/en-us/articles/218357528--STELLARIS-Reporting-game-crashes

 

[XTC0r]

done.

I also uploaded the dump file to dropbox.

dropbox link to the dump file:

https://www.dropbox.com/s/opo0nerqkt8cnwi/stellaris_21285_(2016-05-10_17-30-16).dmp?dl=0

 

[XTC0r]

A user at Steam Forum helped me. The problem was MSI afterburner. After I closed it the games starts as supposed.