You can always try zendesk, give them the whole story with codes (It is safe to give them the codes) and a pic of the Box and manual, not saying it will happen but you can try.
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You can PM me. I dealt with the HoI 3 D2D chap as well. With more than 300.000 members we can't address everyone individually but we try to help when possible and within our means.
Kind regards
Susana
Kind regards
Susana