UPDATED 08/10/19 - Forum is being unlocked! (Connect your Steam account to sync your Owned Items!)

  • Crusader Kings III Available Now!

    The realm rejoices as Paradox Interactive announces the launch of Crusader Kings III, the latest entry in the publisher’s grand strategy role-playing game franchise. Advisors may now jockey for positions of influence and adversaries should save their schemes for another day, because on this day Crusader Kings III can be purchased on Steam, the Paradox Store, and other major online retailers.


    Real Strategy Requires Cunning
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TinyWiking

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We are on it, sorry about this!
 

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Update!
We found the hamster in the system causing the problem and he has replaced. The new hamster is getting up to speed and the queue is being sorted. Please note that as with all new hamsters it will take some time but I expect the queue to be emptied within a matter of hours. You don't need to do anything, your Owned Items will sync as normal automatically.
 

TinyWiking

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Trying to synch the SD44 Game to my Account since yesterday.
Tryed to disconnect and connect my Steam account to check if something changes but it still doesn't want to.
Interesting! I can actually see it on your Steam account but there is no SKU attached (which is very odd :p). I'll have to pass this to my tech support for further investigation, I hope it is an easy solve!
 

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Thank You! :)
Tryed the synch again just now so it somehow works now.
Have Deluxe Edition which is right now still missing but maybe that comes after some time?
You sure about that? According to Steam you own the item ID that is for the standard version.
 

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Yes, because I have a Bill from Steam and Paypal telling me its the Deluxe Edition. :D
Interesting! Can you take a screenshot of your transaction history on Steam and send that in a PM to me? I don't doubt you but I'd like to send this to my Steam manager so she can check the mapping to the Deluxe Steam ID!
 

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It is indeed! The upgrade SKUs were released a while after the original release hence they haven't been mapped properly. I will fix this on Monday / Tuesday.
 

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It should also be added that we are running a script atm that is most likely the culprit. Please try and sync your items again within an hour or so as we should be done by then.
 

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From what I can see your account isn't connected to a Steam account. If you see it is, please log out and clear your cache and cookies, then try again.
 

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Could be old cookies and cache files actually. Try clearing them out if the problem persists as I can see that you are linked already and synced.
 

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Sometimes it takes an hour for the sync to be completed, it all depends on the number of users doing it at the same time.
 

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Please open a support ticket for your request. Go to support.paradoxplaza.com, login with your Paradox account and click "Submit request", then fill out the form.
 

DebbieElla

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Like TinyWiking mentioned, we are aware that Owned Items aren't syncing as they should and we are working to fix it. This seems to be a bigger problem than we thought so we aren't 100% sure when this will be done but we hope to have it sorted by tomorrow. Sorry for the trouble!