I feel you. To me I put the business model in one hand, and 'the guys' in the other, and never shall the two meet.
My discontent with the business, isn't discontent with the team. The team is awesome. Theyre great guys. They do great work. They are however, just employees. Accountability lies at the top imho. A design decision that doesn't work, sure that's on Podcat, but patching, DLC, releases, pricing, advertising, community outreach/management, etc etc, are not his decision, or the teams decision. They can influence, they can ask, but at the end of the day, they tow the line, because they have too. Even if they don't want too.
Case in point, practically starting over from scratch a year before a set in stone release date. If they had considerably more resource and way less pressure to release a product, we would have a different scenario right now. But at the end of the day, no matter how much passion you have for a project, it is still 'just a product'.
If you have 3 months of work that takes 30 guys to complete, but you have to have it done in two months with 15 guys....
Walp.
Its not that they don't care, its that they have to triage. A spelling error gets an M on the forehead, whereas a crash or bugged focus, gets the medical attention. They have far more problems than there are hours in the day.
I think people just need to see, if 1.4 doesn't fix things, is that theres going to be a real change of direction. That resources, time, money, etc, are going to devoted in adequate supply to actually solve the problems.
If we're just going to keep on the same path, assuming 1.4 doesn't drastically improve the situation, then I think theres going to be a plethora of validly upset customers. If that's the case, we definitely need a new direction, which includes the support the team needs to actually fix the problems.
Or 1.4 makes considerable progress. While my expectations are low, its clear that the team understands what problems are the worst problems, and are doing what they can to fix those problems or mitigate those problems (see No Mans Land inclusion, something they didn't want to do), so I know its just a matter of resources and time. Theyre aware of whats wrong and are actively working to fix it, and have shown theyre able and willing, to change course if they cant find a reasonable solution. Theyre learning to work with their limited resources.
Theyre a great team.