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Cifer

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Sep 24, 2015
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Hello,

I tried to pre order the After Dark expansion just now, and upon clicking checkout it took me to an account update page saying The Last Name cannot be empty. I this page shows my last name space blank but when I type it in there is no save button, and going to other pages and coming back always shows it's empty.

I went through the Edit Account option in the top right and made sure my last name was saved, I also attached my account to my steam account. Closed the page to try all over again, and I still can't get past this error.

My drivers are up to date and do meet the specs for the game, not sure what else I can do. Pre ordering doesn't seem to be an option
 
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hondaman

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Jul 26, 2015
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I have the same problem. On checkout, there is no way to save the information it says it needs to continue with the checkout. My profile has all the information, but in checkout it doesn't "see" it.
 

Maytrics

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Sep 24, 2015
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Ok, thanks. I have sent a mail direct to the custom service. They are looking at the problem. I understand that they have recived rapports from others with the same problem.