Unable to fix this black-screen bug

[ProceduralPeasant]

When I launch EU IV, I get this weir looking black map with green and red stains. The map stays like this even if I launch a game.

https://imgur.com/a/JCUa5Ks

I've read several threads on the subject and tried without success all of these solutions:
-> checking the Steam cache
-> update my gpu drivers (I have an AMD Radeon RX580)
-> deleting both the Steam game and my ../Documents/EU IV/... files, then reinstall

Does anyone had the same issue? I'm really tired of it

 

[AndrewT]

In the game launcher please set Display mode to Borderless. THEN go here:

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages.

support.microsoft.com

And run the x86 and x64 installers there.


IF that doesn't help, Has the game ever run OK on this computer? Or never?

IF NEVER:
Install ALL these Microsoft modules:

Download Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package MFC Security Update from Official Microsoft Download Center

A security issue has been identified leading to a vulnerability in MFC applications that are built with Visual Studio 2010 and ship the Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package.

www.microsoft.com

Download Microsoft Visual C++ 2015 Redistributable Update 3 RC from Official Microsoft Download Center

This update is the latest in a cumulative series of feature additions and bug fixes for Microsoft Visual C++ 2015 Redistributable.

www.microsoft.com

Download DirectX Redist (June 2010) from Official Microsoft Download Center

The Microsoft DirectX® End-User Runtime installs a number of runtime libraries from the legacy DirectX SDK for some games that use D3DX9, D3DX10, D3DX11, XAudio 2.7, XInput 1.3, XACT, and/or Managed DirectX 1.1. Note that this package does not modify the DirectX Runtime installed on your Windows...

www.microsoft.com

(run dxsetup.exe after extracting from this download)

Add EU4.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.

Also if you have installed RivaTuner, RadeonPro, or a gaming VPN app called Evolve, or the MSI Gaming App, or Duet, disable it as it clashes with this game.


IF that doesn't help:
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-EU4
- manually delete both the Steam/SteamApps/common/EU4 AND Documents/Paradox Interactive/EU4 folders
- re-install game in Steam, run a Steam Verify when done.
- add EU4.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam EU4 or Documents EU4 locations, before installing again.

Also if you have installed RivaTuner, RadeonPro, or a gaming VPN app called Evolve, or the MSI Gaming App, or Duet, disable it as it clashes with this game.

IF NEITHER OF THOSE HELP:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/EU4/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/EU4/logs/ folder, attach here system.log , error.log .

 

[ProceduralPeasant]

Thank you very much for the quick answer! I spent the evening trying every single step, still doesn't work :/

Here's the files:

 

[AndrewT]

From that error log this looks like a DirectX or video driver problem. And in that dxdiag we see radeon_software.exe crashing, so let's start there.

- uninstall the AMD driver and all other Radeon/Catalyst software with tis tool:

https://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

- reboot
- install the latest by fresh download from here:

http://support.amd.com/en-us/download

- reboot again

I hope that helps! Because otherwise we likely have a Windows or hardware fault I'm afraid.

 

[grotaclas]

This could also be the result of an outdated mod. Have a look at the playsets section of the launcher to make sure that there is no mod active.

Disclaimer: I'm not working for Paradox. I'm just trying to help people.

 

[ProceduralPeasant]

This could also be the result of an outdated mod. Have a look at the playsets section of the launcher to make sure that there is no mod active.

Disclaimer: I'm not working for Paradox. I'm just trying to help people.

Yeah it was this!

When I created a different playset in order to play without mod, the new playset didn't launch by default so I was always launching with the "Better Terra Incognita Mod". This was the issue, but I didn't noticed before checking again this afternoon.

Thank you guys!