Triumph Steam account link issue help request

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Jul 15, 2020
Hello. I am having issues with my registration key activation for AOW 3 through Steam. While I can play AOW 3 offline, I would like to play online.

the error message reads: "could not connect steam account: steam user already assigned".

I had a Triumph account registered in 2014, but I've forgotten the password to it. My steam username is Nimornril, and I believe the previous Triumph account was named Arandel. It is linked to an email that I no longer have access to. Could a Triumph support person please reset my Triumph account, so that I can create a new one that works? I appreciate your time and attention.