Things to becareful about Paradox Titles on Greenmangaming

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sazaesang

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I wanted to bring a small attention to some issue about Paradox Grand Strategy Title on Greenmangaming.

Last month I bought Heart of Iron III Collection at GMG which was on sales. Since GMG offers trade-in feature, some of there titles are distributed with Securom regardless of trade-in option via Capsule. (However this is not my main purpose of this thread.)

Due to this restriction, GMG's Heart of Iron III does not come with serial needed for registering game on this forum.
I contacted GMG support with multiple patient mail exchange, they couldn't help but told me the "trade-in" mechanics are in the way. (It even says the game cannot be trade-in) http://www.greenmangaming.com/s/jp/en/pc/games/strategy/hearts-of-iron-iii-collection/

So next I went directly to Paradox support which kindly gave me the serial code for HoI3 but not for HoI3 Collection (which I bought) and the problem was solved. (Even though I still have a slight disappointment...)

My intention of this post, is that I believe GMG should inform the buyer about possible "NO SERIAL" situation on Paradox Grand Strategy Titles on their sales page, because without the serial code, the buyer cannot register the game. (Which prevent the buyer from downloading manuals, beta patch and exchange and gather tips. <-kinda of important for Paradox Titles I believe.)

Or maybe GMG shouldn't be selling Paradox Titles at all for the ones that they can't offer serial code.

In any case this is not a post to put down GMG because I still purchase from them and I believe they offer good services, however I wanted to share my experience so someone doesn't end up without serial for great Paradox titles...
 

Pellaken

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I don't fully understand what you are saying so I apologize in advance if I suggest anything you've already done, but:

Check out their forum http://forums.greenmangaming.com/
and their support https://greenmangaming.zendesk.com/home

as they are the only ones who can help you.

If you "traded" the game with someone else, you are not permitted to get a new serial. You must get the serial from the person who traded you the game, and if they are already registered here, you are out of luck.
 

sazaesang

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No problem, sorry if I didn't explain this clearly.

The issue is that HoI3 can't be traded in. (It's clearly stated on their sales page)

as they are the only ones who can help you.
This post is not meant to ask for support.
I went to Paradox Support already because GMG support could not help me and they apologized for the circumstance. Paradox support understood my issue and they granted me the serial for forum access.

I also understand the "trade-in" logic on GMG, however GMG should include possible situation like this may happen. A simple line saying "Due to trade-in option, we do not provide serial code for this title"

In any case, my problem is SOLVED, I decided to post an useful INFORMATION for those who might consider buying Paradox Grand Strategy titles on GMG, so they know some titles wont come with serial key.
 

sazaesang

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Yeah I notice that as well, probably went 'sold out' immediately due to the voucher deal they had through January, making it the cheapest deal.
However CK2 Republic DLC can be bought again with the 20% voucher. (It wasn't possible for a while)
 

lavafire

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I wanted to bring a small attention to some issue about Paradox Grand Strategy Title on Greenmangaming.

Last month I bought Heart of Iron III Collection at GMG which was on sales. Since GMG offers trade-in feature, some of there titles are distributed with Securom regardless of trade-in option via Capsule. (However this is not my main purpose of this thread.)

Due to this restriction, GMG's Heart of Iron III does not come with serial needed for registering game on this forum.
I contacted GMG support with multiple patient mail exchange, they couldn't help but told me the "trade-in" mechanics are in the way. (It even says the game cannot be trade-in) http://www.greenmangaming.com/s/jp/en/pc/games/strategy/hearts-of-iron-iii-collection/

So next I went directly to Paradox support which kindly gave me the serial code for HoI3 but not for HoI3 Collection (which I bought) and the problem was solved. (Even though I still have a slight disappointment...)

My intention of this post, is that I believe GMG should inform the buyer about possible "NO SERIAL" situation on Paradox Grand Strategy Titles on their sales page, because without the serial code, the buyer cannot register the game. (Which prevent the buyer from downloading manuals, beta patch and exchange and gather tips. <-kinda of important for Paradox Titles I believe.)

Or maybe GMG shouldn't be selling Paradox Titles at all for the ones that they can't offer serial code.

In any case this is not a post to put down GMG because I still purchase from them and I believe they offer good services, however I wanted to share my experience so someone doesn't end up without serial for great Paradox titles...

Darn. If only you posted earlier. I'm in the same situation as you now. :(
 

sazaesang

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To lavafire
Darn. If only you posted earlier. I'm in the same situation as you now.
Maybe you can send Paradox Support a ticket, explain the situation along with your screen capture of GMG's payment receipt. Paradox did grant me a serial code just enough to access the forum. (Worth a try) :)

To Fred DM
GMG is good only for Steam codes. avoid the rest like the plague.
Yeah I agree. No more Capsule for me. I mean I would never "trade-in" my Paradox Interactive games, they stay in my FAV collection of all time. :D

To siis
How does it work? Where can I get the 20% voucher?
Actually Steam beat the pricing on latest DLC for CKII at the moment. (only till 22nd)
http://store.steampowered.com/app/203770/?snr=1_7_15__13

Just got few DLC that I had missing. -75% for The Republic is probably the cheapest yet. :)
 

siis

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To lavafire

Maybe you can send Paradox Support a ticket, explain the situation along with your screen capture of GMG's payment receipt. Paradox did grant me a serial code just enough to access the forum. (Worth a try) :)

To Fred DM

Yeah I agree. No more Capsule for me. I mean I would never "trade-in" my Paradox Interactive games, they stay in my FAV collection of all time. :D

To siis

Actually Steam beat the pricing on latest DLC for CKII at the moment. (only till 22nd)
http://store.steampowered.com/app/203770/?snr=1_7_15__13

Just got few DLC that I had missing. -75% for The Republic is probably the cheapest yet. :)

WTF they ninja included republic in the deal. At the beginning of these sales republic where not included :eek: