The V Day Sale

[Lynx190]

Yeah, I was planning on buying Stellaris Galaxy Edition at 50% off but I hadn't checked out yet while I was debating on EU4; next thing I knew the Stellaris sales were gone.

Should have just gone ahead and bought it immediately considering it's digital anyway so it wouldn't have really mattered if I made multiple small purchases.

 

[Wagonlitz]

I have been trying to get both some CK II and some EU IV DLC taking advantage of the sale since Friday. First my credit card is refused. Then my PayPal attempt at payment fails to work. I return for a last attempt today and my PayPal seems to be working (almost magically, I made no changes on my end) but the price cuts have disappeared, despite the fact that that the Valentine's Day sale is still advertised on the site and on the featured deals section. It's weird given that it should be over at midnight on the 19th. I am currently holding off on my purchases and hoping that the good people at Paradox deal with the issue.

Credit cards are notoriously prone to get rejected. It's something out of PI's influence and happens on the bank side of things. Your account is then blacklisted for 24 hours and if you tried paypal in that time then it got automatically declined due to the blacklist.

 

[TinyWiking]

The sale should have ended the 19th at midnight (so last night). Remember that we operate in CET so our midnight may be something very different in your timezone. I am curious though, did you see the sale end on Saturday night and not yesterday?

 

[TinyWiking]

Update!
We found the problem. The end date was set to 23:59 19/02/17 but for reasons unknown the time "disappeared" and the system disabled the sale at 00:01 19/02/17. In short the sale ended a day before it was supposed to. We can't extend it by another 24 hours and I sincerely apologize for this but rest assured that we have more upcoming awesome sales that will more than make up for this snaffu!

 

[MoROmeTE]

So, quick recap: I decided to pick up Rights of Man for EU IV and Reaper's Due, Sunset Invasion and The Republic for CK II. Tried on Friday using credit card and got the dreaded Payment Refused message. Tried using PayPal and only got a redirect with no error message. Filled a support request, learned about the 24 hour blacklist. Tried again on Saturday with a different credit card and got nowhere. On Sunday around 18 CET, which is 19 local for me, decided to give it one last show using my PayPal. This time it worked but I noticed that the amount was higher than i remembered from Friday. So I dropped everything from the cart and took another look. The Rights of Man expansion for EU IV was 25% off, as it was at all times during the sale. But the content I wanted for CK II was full price, despite the fact that for the three mentioned above the discounts should have been somewhere between 25% and 50%, if I remember correctly. I used my previous support ticked to mention this but got nowhere again. So in the end I picked up the Rights of Man expansion and will probably get the rest in the future but probably not via the Paradox Store, which seems to have a few issues.

LATER EDIT: Well, the problem was that it only ended for some stuff. A lot of EU IV content was still correctly discounted on the 20th. A very small number of other minor DLC for other games also was discounted for the entire duration.

The fact that the sale did not work correctly should have been noticed by the people from support, who told me basically two times that it was all good and that the discounts were there.