If you're having problems, https://support.paradoxplaza.com
I don't actually know when it is supposed to send out keys, but there are people in the dungeon (sales, support, etc), who will know and can answer if you drop in a support ticket.
I don't actually know when it is supposed to send out keys, but there are people in the dungeon (sales, support, etc), who will know and can answer if you drop in a support ticket.