Surviving Mars - Unable to load saved game or create new game [Xbox]

[Jake95405]

Description
Unable to load saved game or create new game


(DID NOT ANSWER QUESTION)


Other

What is your game version?
1.0.0.37

What DLC do you have installed?
Green Planet, Below and Beyond, Stellaris Dome Set, Colony Design Set, Project Laika, In-Dome Buildings Pack

Please explain your issue is in as much detail as possible.
I'm unable to load a saved game or even create a new save I've tried uninstalling and reinstalling plenty of times and tried playing on a Xbox one and a Xbox series S I was able to play before the below and beyond dlc was released but since I haven't been able to play because the game wont load a game save or start a new one all I'm able to do is load the title screen of the game

Can you replicate the issue?



File(s) attached

 

[AndrewT]

Please try this:

- uninstall the game from the XBox

- clear the XBox cache and game files (save game data)

Clearing Cache and Deleting Files on PS4, Xbox One or PC

support.activision.com

- install the game again and test BEFORE restoring any saved games

Good luck!