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OmegaLol21

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Aug 4, 2020
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Hi, so I have Surviving Mars on Epic Games but when I try to launch it, a white window opens up for like 2 seconds, then closes.

I followed some troubleshooting things but still could not fix it (I even tried using a different graphics card with a newer DirectX version but still no luck). The log file does not provide any useful information whatsoever. In fact, its only 19 lines which say the processor I'm using, RAM, and OS version and when I launched the executable. Nothing else of value. I did however open up event viewer and found this:

Faulting application name: MarsEpic.exe, version: 1.0.0.0, time stamp: 0x5de4f400
Faulting module name: MarsEpic.exe, version: 1.0.0.0, time stamp: 0x5de4f400
Exception code: 0xc0000005
Fault offset: 0x00000000001d001e
Faulting process id: 0x2df8
Faulting application start time: 0x01d669ed50985ed7
Faulting application path: C:\Program Files\Epic Games\SurvivingMars\MarsEpic.exe
Faulting module path: C:\Program Files\Epic Games\SurvivingMars\MarsEpic.exe
Report Id: 46ab1158-1b7d-43e2-9e27-806c989cad1b
Faulting package full name:
Faulting package-relative application ID:

If someone knows how to fix this issue, then please tell me how to fix it because I am interested in this game. Thank you.
 

AndrewT

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If you have an AMD video card and are on the latest driver version, you'll need to revert to an older one.


If that's not the case, Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

Plus, DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.
 

OmegaLol21

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Aug 4, 2020
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If you have an AMD video card and are on the latest driver version, you'll need to revert to an older one.


If that's not the case, Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

Plus, DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.
I have attached the log file and the DXDIAG file.
 

Attachments

AndrewT

The Full Monty Python
Paradox Support Rep
Super Moderator
Moderator
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Jun 29, 2001
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  • Leviathan: Warships
  • Europa Universalis IV: Wealth of Nations
  • Europa Universalis IV: Call to arms event
  • For The Glory
  • Gettysburg
  • Hearts of Iron III
  • Heir to the Throne
  • Impire
  • Europa Universalis III Complete
  • King Arthur II
  • Knights of Pen and Paper +1 Edition
  • Lead and Gold
  • Legio
  • Europa Universalis IV: Conquest of Paradise
  • The Kings Crusade
  • Lost Empire - Immortals
  • Magicka
  • Majesty 2 Collection
  • March of the Eagles
  • Europa Universalis III Complete
  • Naval War: Arctic Circle
  • Pirates of Black Cove
  • Europa Universalis IV: Res Publica
  • Europa Universalis: Rome
  • Rome Gold
  • Crusader Kings III
  • Crusader Kings II: Sons of Abraham
  • A Game of Dwarves
  • Ancient Space
  • Arsenal of Democracy
  • Hearts of Iron II: Armageddon
  • Cities in Motion
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Charlemagne
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Rajas of India
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sunset Invasion
  • Crusader Kings II: Sword of Islam
  • Commander: Conquest of the Americas
  • Darkest Hour
  • Dungeonland
  • East India Company Collection
  • Europa Universalis III
  • Europa Universalis III: Chronicles
  • Europa Universalis III Complete
  • Divine Wind
That's an old video card and driver! But I see there is no later driver from nVidia. That's a problem because that Geforce GTS 360M card is well below the published minimum requirement for this game, the nVidia Geforce 620 .

Unless you have access to a machine with supported hardware, I suggest you seek a refund from wherever you bought this game.

Sorry about that!