Surviving Mars - Game will no longer start [Win 7]

[King Doom]

Description
Game will no longer start


Windows


Steam

What is your game version?
Current - steam auto updates enabled.

Do you have Space Race installed?
Yes

Please explain your issue is in as much detail as possible.
The game no longer works. I've got close to 700 hours in Surviving Mars with zero problems. Now, whenever I try to start the game I instantly get a white screen and a 'surviving mars has stopped working, click to close' pop up and then I'm back to desktop. I've verified all game files, and due to the game no longer starting I've been unable to turn mods off.

Can you replicate the issue?
Start game through any means. It will instantly crash.

Edit: The .crash file wont attach, so here it is from notepad++

time 0:00:00:047
*** executable info
Timestamp: 6058b443
Date: Mon Mar 22 15:14:11 2021


*** hardware info
CPU AMD Phenom(tm) II X6 1090T Processor
CPU count 6
Phys. Memory 10240 MBytes
Memory In Use 20%
Disk Free 5498 MBytes


*** OS info
OS: Windows 7
Version: 6.1.7601 S


*** Debug::Init()


time 0:00:00:297
Steam initialized (AppId 464920)
Language: English
time 0:00:00:858

*** RenderDevice::Init: started...

time 0:00:00:921



=================[ CRASH ]=================

Writing minidump (if there's no 'Minidump Done' below, it crashed)
time 0:00:02:013
Minidump Done
Parsing map file (if there's no 'ParseMap Done' below, it crashed)
ParseMap Done
--------------------------------------------------------------
-- Exception Information
--

Thread: 2596 ""
Module: MarsSteam.exe
Address: 00000033:000000013f9f0930
Function: COULDN'T FIND OR PARSE MAP FILE
Error: Access violation
Remarks:
Read from location 0000000000000000
Scope:
All thread scopes:

Registers:
RAX=0000000140312340 CS=00000033 RIP=000000013f9f0930 EFLAGS=00010246
RBX=0000000000000000 SS=0000002b RSP=000000000024f070 RBP=000000000024f170
RCX=0000000000000000 DS=0000002b RSI=000000000024f0e8 FS=0053
RDX=0000000000000000 ES=0000002b RDI=0000000000000002 GS=002b
R8=000000000024f0d0 R9=000000000000002a R10=0000000000000015 R11=0000000000580158
R12=0000000080004002 R13=000007fefb81555c R14=0000000000000000 R15=0000000000000000

Stack:
24f070: 00 00 00 00 00 00 00 00 f4 9a f3 f8 fe 07 00 00 ........ôšóøþ...
24f080: 00 00 00 00 00 00 00 00 f0 91 ce 03 00 00 00 00 ........ð‘Î.....
24f090: ff ff ff ff 00 00 00 00 60 23 32 ff fe 07 00 00 ÿÿÿÿ....`#2ÿþ...
24f0a0: 00 00 00 00 00 00 00 00 ef 9b 5c 77 00 00 00 00 ........ï›\w....
24f0b0: 39 f3 24 00 00 00 00 00 00 00 00 00 00 00 00 00 9ó$.............
24f0c0: 00 b1 00 00 08 00 00 00 00 00 00 00 00 00 00 00 .±..............
24f0d0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
24f0e0: 00 00 00 00 00 00 00 00 00 b1 00 00 00 b0 00 00 .........±...°..
24f0f0: 00 00 00 00 00 00 00 00 f5 68 6d 77 00 00 00 00 ........õhmw....
24f100: 48 00 00 00 00 00 00 00 5c 55 81 fb fe 07 00 00 H.......\Uûþ...
24f110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
24f120: 70 00 00 00 00 00 00 00 d0 91 ce 03 00 00 00 00 p.......БÎ.....
24f130: ff ff ff ff ff ff ff ff 43 9b 5c 77 00 00 00 00 ÿÿÿÿÿÿÿÿC›\w....
24f140: ff ff 00 00 ff ff ff ff 00 00 6b 77 00 00 00 00 ÿÿ..ÿÿÿÿ..kw....
24f150: c0 93 29 00 00 00 00 00 f0 93 29 00 00 00 00 00 À“).....ð“).....
24f160: c0 91 29 00 00 00 00 00 d0 8f 29 00 00 00 00 00 À‘).....Ð).....
24f170: 00 00 00 00 00 00 00 00 c6 62 6d 77 00 00 00 00 ........Æbmw....
24f180: 2c 01 00 00 05 00 00 00 3c 00 02 00 06 00 00 00 ,.......<.......
24f190: 00 00 ff ff 05 00 00 00 00 00 00 00 00 00 00 00 ..ÿÿ............
24f1a0: f0 03 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ð...............
24f1b0: 57 00 00 00 00 00 00 00 01 00 00 00 00 00 00 00 W...............
24f1c0: 30 00 00 00 02 00 00 00 00 00 00 00 01 00 00 00 0...............
24f1d0: 03 00 00 00 02 00 00 00 d0 8f 29 00 00 00 00 00 ........Ð).....
24f1e0: 33 00 00 00 00 00 00 00 c0 91 29 00 00 00 00 00 3.......À‘).....
24f1f0: f0 93 29 00 00 00 00 00 00 00 00 00 00 00 00 00 ð“).............
24f200: 00 00 00 00 00 00 00 00 39 f3 24 00 00 00 00 00 ........9ó$.....
24f210: 00 00 0a 06 00 00 00 00 18 82 5b 77 00 00 00 00 .........‚[w....
24f220: 10 54 7c 77 00 00 00 00 00 00 00 00 00 00 00 00 .T|w............
24f230: 10 00 00 00 00 00 00 00 00 00 29 00 00 00 00 00 ..........).....
24f240: f0 7b ce 03 00 00 00 00 01 00 00 00 00 00 00 00 ð{Î.............
24f250: 88 02 29 00 00 00 00 00 88 34 70 77 00 00 00 00 ˆ.).....ˆ4pw....
24f260: 00 00 00 00 01 00 00 00 01 00 00 00 00 00 00 00 ................
24f270: 3b 00 03 00 06 00 00 00 c0 93 29 00 00 00 00 00 ;.......À“).....
24f280: 08 00 00 00 02 00 00 00 08 00 00 00 02 00 00 00 ................
24f290: 18 00 00 00 02 00 00 00 00 00 00 00 00 00 00 00 ................
24f2a0: 00 00 00 00 00 00 00 00 4e 1f 3e 03 02 ea 00 00 ........N.>..ê..
24f2b0: 70 ca 98 3f 01 00 00 00 8a 1d 9e 3f 01 00 00 00 pʘ?....Š.ž?....
24f2c0: 60 42 ec 3f 01 00 00 00 00 00 00 00 00 00 00 00 `Bì?............
24f2d0: 1e ab c3 06 00 00 00 00 00 00 00 00 00 00 00 00 .«Ã.............
24f2e0: 00 00 00 80 00 00 00 00 00 00 00 80 00 00 00 00 ...€.......€....
24f2f0: 7a 07 00 00 00 00 00 00 1f 04 00 00 00 00 00 00 z...............
24f300: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
24f310: 00 00 81 3f 01 00 00 00 00 00 00 00 00 00 00 00 ..?............
24f320: 08 00 00 00 00 00 00 00 40 09 9e 3f 01 00 00 00 ........@.ž?....
24f330: 60 b5 30 40 01 00 00 00 70 ca 98 3f 01 00 00 00 `µ0@....pʘ?....
24f340: 00 00 00 00 00 00 00 00 1e ab c3 06 00 00 00 00 .........«Ã.....
24f350: f0 7b ce 03 00 00 00 00 78 f3 c7 06 00 00 00 00 ð{Î.....xóÇ.....
24f360: 5e 1d 3e 03 02 ea 00 00 ec 11 c6 3f 01 00 00 00 ^.>..ê..ì.Æ?....
24f370: 60 b5 30 40 01 00 00 00 70 ca 98 3f 01 00 00 00 `µ0@....pʘ?....
24f380: 00 00 00 00 00 00 00 00 1e ab c3 06 00 00 00 00 .........«Ã.....
24f390: 10 f4 24 00 00 00 00 00 40 2a 92 3f 01 00 00 00 .ô$.....@*’?....
24f3a0: a0 19 c3 06 00 00 00 00 78 f3 c7 06 00 00 00 00 .Ã.....xóÇ.....
24f3b0: f0 7b ce 03 00 00 00 00 ec 11 c6 3f 01 00 00 00 ð{Î.....ì.Æ?....
24f3c0: 03 00 00 00 00 00 00 00 27 dc 05 00 00 00 00 00 ........'Ü......
24f3d0: 10 ae eb 3f 01 00 00 00 00 00 00 00 00 00 00 00 .®ë?............
24f3e0: 00 dc 05 00 00 00 00 00 35 ee 89 3f 01 00 00 00 .Ü......5î‰?....
24f3f0: a0 19 c3 06 00 00 00 00 00 00 00 00 00 00 00 00 .Ã.............
24f400: f0 7b ce 03 00 00 00 00 78 f3 c7 06 00 00 00 00 ð{Î.....xóÇ.....
24f410: 1e ab c3 06 00 00 00 00 70 ca 98 3f 01 00 00 00 .«Ã.....pʘ?....
24f420: 00 00 00 00 00 00 00 00 1e ab c3 06 00 00 00 00 .........«Ã.....
24f430: 1e ab c3 06 00 00 00 00 a0 19 c3 06 00 00 00 00 .«Ã..... .Ã.....
24f440: 01 00 00 00 00 00 00 00 59 34 92 3f 01 00 00 00 ........Y4’?....
24f450: 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00 00 ................
24f460: 78 f3 c7 06 00 00 00 00 10 ae eb 3f 01 00 00 00 xóÇ......®ë?....


Calls:
COULDN'T FIND OR PARSE MAP FILE

Modules:
D:\Steam\steamapps\common\Surviving Mars\MarsSteam.exe, loaded at 0x13f810000, size 8873472 bytes
C:\Windows\SYSTEM32\ntdll.dll, loaded at 0x776b0000, size 1731920 bytes
C:\Windows\system32\kernel32.dll, loaded at 0x77490000, size 1162752 bytes
C:\Windows\system32\KERNELBASE.dll, loaded at 0x7fefd6b0000, size 421888 bytes
C:\Windows\system32\USER32.dll, loaded at 0x775b0000, size 1008128 bytes
C:\Windows\system32\GDI32.dll, loaded at 0x7feff7d0000, size 403968 bytes
C:\Windows\system32\LPK.dll, loaded at 0x7feff4d0000, size 41984 bytes
C:\Windows\system32\USP10.dll, loaded at 0x7feff6e0000, size 800256 bytes
C:\Windows\system32\msvcrt.dll, loaded at 0x7fefde40000, size 634880 bytes
C:\Windows\system32\COMDLG32.dll, loaded at 0x7feff510000, size 594432 bytes
C:\Windows\system32\SHLWAPI.dll, loaded at 0x7fefdc90000, size 448512 bytes
C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_a4d6a923711520a9\COMCTL32.dll, loaded at 0x7fef6a70000, size 633856 bytes
C:\Windows\system32\ADVAPI32.dll, loaded at 0x7feff5b0000, size 877056 bytes
C:\Windows\SYSTEM32\sechost.dll, loaded at 0x7feff220000, size 113664 bytes
C:\Windows\system32\RPCRT4.dll, loaded at 0x7fefec80000, size 1219584 bytes
C:\Windows\system32\SHELL32.dll, loaded at 0x7fefdee0000, size 14172672 bytes
C:\Windows\system32\ole32.dll, loaded at 0x7feff010000, size 2086912 bytes
C:\Windows\system32\OLEAUT32.dll, loaded at 0x7feff240000, size 861696 bytes
D:\Steam\steamapps\common\Surviving Mars\pops_api.dll, loaded at 0x7fee8d10000, size 5331456 bytes
C:\Windows\system32\bcrypt.dll, loaded at 0x7fefcce0000, size 123904 bytes
C:\Windows\system32\WINMM.dll, loaded at 0x7fef8a20000, size 217600 bytes
C:\Windows\system32\WS2_32.dll, loaded at 0x7feff690000, size 297984 bytes
C:\Windows\system32\NSI.dll, loaded at 0x7fefec70000, size 13824 bytes
C:\Windows\system32\CRYPT32.dll, loaded at 0x7fefd860000, size 1462272 bytes
C:\Windows\system32\MSASN1.dll, loaded at 0x7fefd6a0000, size 46592 bytes
D:\Steam\steamapps\common\Surviving Mars\steam_api64.dll, loaded at 0x7fef6b60000, size 264480 bytes
C:\Windows\system32\MSWSOCK.dll, loaded at 0x7fefcb30000, size 326144 bytes
C:\Windows\system32\imagehlp.dll, loaded at 0x7feff7b0000, size 81408 bytes
C:\Windows\system32\faultrep.dll, loaded at 0x7fef6a10000, size 355328 bytes
C:\Windows\system32\PSAPI.DLL, loaded at 0x77880000, size 9216 bytes
C:\Windows\system32\WININET.dll, loaded at 0x7fefdd10000, size 1188864 bytes
C:\Windows\system32\urlmon.dll, loaded at 0x7feff840000, size 1494016 bytes
C:\Windows\system32\iertutil.dll, loaded at 0x7fefda30000, size 2454528 bytes
C:\Windows\system32\IMM32.dll, loaded at 0x7feff4e0000, size 167424 bytes
C:\Windows\system32\MSCTF.dll, loaded at 0x7feff320000, size 1067008 bytes
C:\Windows\system32\X3DAudio1_7.dll, loaded at 0x6fe70000, size 24920 bytes
C:\Windows\system32\SETUPAPI.dll, loaded at 0x7fefedb0000, size 1900544 bytes
C:\Windows\system32\CFGMGR32.dll, loaded at 0x7fefd720000, size 207872 bytes
C:\Windows\system32\DEVOBJ.dll, loaded at 0x7fefd840000, size 93184 bytes
C:\Windows\system32\HID.DLL, loaded at 0x7fefcf80000, size 30208 bytes
D:\Steam\gameoverlayrenderer64.dll, loaded at 0x7fee9bf0000, size 1808104 bytes
D:\Steam\steamclient64.dll, loaded at 0x7fee5830000, size 20987344 bytes
C:\Windows\system32\IPHLPAPI.DLL, loaded at 0x7fefb010000, size 145920 bytes
C:\Windows\system32\WINNSI.DLL, loaded at 0x7fefaff0000, size 26112 bytes
C:\Windows\system32\VERSION.dll, loaded at 0x7fefcfe0000, size 29184 bytes
D:\Steam\tier0_s64.dll, loaded at 0x7feea050000, size 431336 bytes
D:\Steam\vstdlib_s64.dll, loaded at 0x7feea340000, size 479976 bytes
C:\Windows\system32\Secur32.dll, loaded at 0x7fefd430000, size 28160 bytes
C:\Windows\system32\SSPICLI.DLL, loaded at 0x7fefd460000, size 136192 bytes
C:\Windows\system32\cryptbase.dll, loaded at 0x7fefd530000, size 44032 bytes
C:\Windows\System32\wshtcpip.dll, loaded at 0x7fefd010000, size 13312 bytes
C:\Windows\system32\DNSAPI.dll, loaded at 0x7fefc9b0000, size 357888 bytes
C:\Windows\system32\napinsp.dll, loaded at 0x7fef7eb0000, size 68096 bytes
C:\Windows\system32\pnrpnsp.dll, loaded at 0x7fef7e30000, size 86016 bytes
C:\Windows\System32\winrnr.dll, loaded at 0x7fef7e20000, size 28672 bytes
C:\Windows\System32\wship6.dll, loaded at 0x7fefcb20000, size 13824 bytes
C:\Windows\system32\rasadhlp.dll, loaded at 0x7fefaa30000, size 16384 bytes
C:\Windows\System32\fwpuclnt.dll, loaded at 0x7fefae70000, size 324096 bytes
C:\Windows\system32\CLBCatQ.DLL, loaded at 0x7feff430000, size 607744 bytes
C:\Windows\system32\wbem\wbemprox.dll, loaded at 0x7fefa0e0000, size 43520 bytes
C:\Windows\system32\wbemcomn.dll, loaded at 0x7fefa250000, size 529408 bytes
C:\Windows\system32\CRYPTSP.dll, loaded at 0x7fefcb90000, size 79872 bytes
C:\Windows\system32\rsaenh.dll, loaded at 0x7fefc890000, size 281256 bytes
C:\Windows\system32\RpcRtRemote.dll, loaded at 0x7fefd5e0000, size 65536 bytes
C:\Windows\system32\wbem\wbemsvc.dll, loaded at 0x7fef9db0000, size 64512 bytes
C:\Windows\system32\wbem\fastprox.dll, loaded at 0x7fefa120000, size 909312 bytes
C:\Windows\system32\NTDSAPI.dll, loaded at 0x7fefa0f0000, size 152064 bytes
C:\Windows\system32\d3d11.dll, loaded at 0x7fefb800000, size 787968 bytes
C:\Windows\system32\dxgi.dll, loaded at 0x7fef8f10000, size 658944 bytes
C:\Windows\system32\dwmapi.dll, loaded at 0x7fefcf90000, size 82432 bytes
C:\Windows\system32\WINTRUST.dll, loaded at 0x7fefd760000, size 220672 bytes
Last 0 Gossips:


Available memory:
physical: 8150 MB
virtual: 8387749 MB
pagefile: 17787 MB

Process memory usage: 688 MB
time 0:00:02:059
Process avg CPU usage: 6 %


*** Debug:one()
Time (ms) 2059









Attachments
File(s) attached

 

[AndrewT]

There was a general bug of a startup crash in Win7, but that was fixed three patches ago:

Tourism update hotfix - patch notes

Currently, the patch is only available for Steam users on Windows, Mac, and Linux. We're working to bring the hotfix to all platforms as well and will let you know when it's going to be ready to download. Version: 1001539 Bug fixes Fixed...

forum.paradoxplaza.com

I see nothing in that crash log to point to the problem. When exactly did it last work for you?

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[King Doom]

Last time it worked would be back before the recent patches. I can say for definite the 8th of june 2020, because I got an achievement there. As I've said, the game worked fine. Had a thriving colony with somewhere around 2k people, 100% terraforming, zero slowdown. One of the reasons I liked the game so much is that my clunky old PC never had issues running it like it was a top of the line model.

I'll point out I haven't made any hardware of software changes since the game ran last.

What exactly does the
Calls:
COULDN'T FIND OR PARSE MAP FILE
line up there mean, by the way? I've seen it referenced a few times in google searches with people who have/had similar issues.

 

[Denniss]

you have very very limited space available on your system drive C:, you might want to clean it up a bit to get more free space. Think of investing in a SSD for use as system drive.
My setup is similar and works fine. Differences are slightly lower clocked sixcore with Polaris generation AMD Gfx and 16 gigs of RAM.
Your drive E: is almost empty, you may want to offload the pagefile from C:, moving it to E: to gain both free space at C: and more overall performance.
Your SATA drives seem to run in legacy/compatibility mode, not in the more advanced AHCI mode

 

[AndrewT]

What exactly does the
Calls:
COULDN'T FIND OR PARSE MAP FILE

That means you are not the game's developer, so don't have the facilities to parse its map file on your machine. Every installation of this game sees that when there's a crash for any reason.


Your Windows 7 installation has had no major updates applied since 2012. Our games are only ever written and tested on Windows that is fully updated. I am sure that if you update it to the most recent versions (2020 at least) the game will run again.

Good luck with that!