Surviving Mars - Game crashes unexpectedly [Win10]

[nikita_97_10]

Description
Game crashes unexpectedly [Win10]


Windows


Steam

What is your game version?
Curiosity

Please explain your issue is in as much detail as possible.
The game crashed on this save some number of times, but it doesnt seem to be triggered by anything. Once it was when I was AFK, another (right now) when I was zooming in the map. As far as I remember, there was another crash before it. Interesting thing is that there is only on one crash file for today.

I looked through the .crash file and there is repeating line
\HR\reRenderDevice-d3d11.cpp(3076) : 107543008 : The video card has been physically removed from the system, or a driver upgrade for the video card has occurred. (-2005270523)
[d3d11 error]

I looked throw the other crash files I got an the previous two (both were at 06/06/18) have the same lines. I've attached these dumps as well.

Can you replicate the issue?
nope

Attachments

 

[AndrewT]

We are seeing quite a few cases of that error, only on nVidia cards it seems.

I'm not sure why this is happening with this game now. In at least one case a clean driver reinstall helped though so:

- uninstall existing nVidia driver
- reboot
- download fresh copy of latest driver and install it
- reboot again

 

[ChoGGi_2]

Well older Nvidia cards, I've seen it on 9 and 7 series, don't recall any 10 series having it happen?

 

[nikita_97_10]

Also I found this info in the "diagnostics" part in dxdiag


Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1632377400118516150, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0

Problem signature:
P1: MarsSteam.exe
P2: 1.0.0.0
P3: 5B0FE520
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:


+++ WER1 +++:
Fault bucket 2212640866119980623, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MarsSteam.exe
P2: 1.0.0.0
P3: 5b0fe520
P4: ntdll.dll
P5: 10.0.17134.112
P6: 6529f37c
P7: c0000005
P8: 000000000001d979
P9:
P10:


+++ WER2 +++:
Fault bucket 2012442414640039780, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MarsSteam.exe
P2: 1.0.0.0
P3: 5b0fe520
P4: MarsSteam.exe
P5: 1.0.0.0
P6: 5b0fe520
P7: c0000005
P8: 00000000005ed804
P9:
P10:

 

[AndrewT]

Success with this issue here:
https://forum.paradoxplaza.com/foru...ting-tutorial-missions.1105525/#post-24378716