Steam keys won't register

[lucky14]

Well, I just bought the Steam Paradox Pack and the CD keys Steam supplies will not register on these forums. I know it works, because I registered EU3 Complete from Steam CD keys prior to this. But none of the games will accept my keys.

 

[Castellon]

Check with Steam.

 

[Teurlinx]

Since I have the exact same problem I'll feel free to paste my 'support conversation' with Steam here:

1 Message by you on Mon, 20th Dec 2010 9:40 pm
I bought the Paradox complete pack and there are several issues with the CD-keys:

Invalid:
Europa Universalis: Rome - Gold Edition

Too long: (strings consisting of 5 characters instead of 4 characters)
Ship Simulator Extremes

Missing:
Supreme Ruler 2020
Penumbra: Black Plague
Lionheart - Kings' Crusade
Lead & Gold - Gangs of the Wild West
East India Company


2 Message by Support Tech Walter on Thu, 23rd Dec 2010 11:11 pm
Hello,

Thank you for contacting Steam Support.

You can find your CD Key by right-clicking on the game in your Library and selecting 'View Game CD Key'.

Please be aware that if you are unable to see your entire key at once, the product column, as well as the window itself, can both be resized. The column can be widened by dragging the black bar next to "Product Code", and the window can be resized by dragging on the bottom right corner where the white dots appear.

If the 'View Game CD Key' option is not available, you may need to verify the game files for this game.

Title: Verifying Game Cache Files (GCF)
Link: http://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

NOTE: If you are running in Windows Vista or Windows 7, you will need to ensure you are running Steam as Administrator. To do this, completely exit Steam, and right-click on the shortcut which you use to launch Steam and select "Run as Administrator."

If you have any further difficulty, please let us know.


3 Message by you on Fri, 24th Dec 2010 2:26 am
I know where to find the CD-Keys I registered a number of games successfully. The ones I listed should have a CD-Key however, but none is provided. Or an invalid one, or one that is in the wrong format for the Paradox forum to register for the support.


4 Message by Support Tech Walter on Sat, 25th Dec 2010 12:03 am
Hello,

Further technical support for this title is handled by a third party support department - please follow the instructions below to contact the support provider to troubleshoot this issue:

Title: Contacting Paradox Interactive Support
Link: http://support.steampowered.com/kb_article.php?ref=5008-YUFK-8740

Please let us know if you experience further difficulties, or if you have additional questions or concerns.

tldr: Steam refers back to Paradox.

 

[Castellon]

The difference is here you are talking to a person where as that sounds like an auto generated responce.

 

[lucky14]

So, who are we suppose to contact then? Steam or Paradox. I'm so confused . . . Paradox says Steam; Steam says Paradox.

 

[Castellon]

Sounds more like Paradox will have to contact steam

 

[Mivo]

I'm missing the same keys. I have not tried to register all of them yet, just checked for their availability, but I presume I'll have the same invalid keys. If Paradox could get in touch with Steam, that would be great. If not, or if it's generally recommended, I'll open a support ticket too.Thanks for looking into this!

 

[albso437]

Steam sux.

Go for Gamers Gate instead. I have never had any problems with their games.

Edit/
There seems to have been problems for a long time with Paradox Vs Steam, so there should be an (official) recomendation to use GG instead.../ end of edit

 

[eleinvisible]

I've been having the same problem, same games register... some do not.

 

[Castellon]

Sorry that people are encountering these problems, we will work to fix the situation when the appropriate people get back from vacation.
In the mean time while you wait to be able to register the games at least with Paradox titles you can still enjoy the complete game without registering it. (score one for a company that listens and for user rights).

 

[lucky14]

Sorry that people are encountering these problems, we will work to fix the situation when the appropriate people get back from vacation.
In the mean time while you wait to be able to register the games at least with Paradox titles you can still enjoy the complete game without registering it. (score one for a company that listens and for user rights).

Okay. No prob then. PI's vacation is well-deserved

Steam sux.

Go for Gamers Gate instead. I have never had any problems with their games.

Edit/
There seems to have been problems for a long time with Paradox Vs Steam, so there should be an (official) recomendation to use GG instead.../ end of edit

Well, I like Steam. Sure, there may be a few problems here and there, but nothing devastating. I'll just put this: I like what they have to offer for the price they offer it.

 

[Mivo]

Steam sux. Go for Gamers Gate instead. I have never had any problems with their games.

I've had a CD key issue with GG before as well (was a PI game too). It was promptly fixed with fast and helpful responses from both GG and PI. I have no doubt in my mind that this issue, this time at Steam, will also be corrected. Technical issues happen. I have over 120 Steam games, and that's the first time I have run into a CD key problem with them. Seems minor. (I buy games from both, and occasionally even Impulse and GoG.)

 

[azedalis]

I bought the same pack...No cd key for Elven Legacy. The key for Europa Universalis: Rome - Gold Edition was valid as the non-gold version so try to put it in there. My keys for Mount and Blade: Warbands would not work even with adding XXXX XXXX as the last 8 for the key. Alot of the games are now in the Classic area and will not need the cd-keys for anything major. But it would be nice to have all the symbols to show that we support Paradox Interactive games.

 

[Nikolai]

I just bought Warband. No matter what I do, the code is deemed invalid.

 

[slaneesh]

I just bought Warband. No matter what I do, the code is deemed invalid.

Did you fill out the missing spaces with "xxxx"´s ?

 

[Teurlinx]

I've had a CD key issue with GG before as well (was a PI game too). It was promptly fixed with fast and helpful responses from both GG and PI. I have no doubt in my mind that this issue, this time at Steam, will also be corrected. Technical issues happen. I have over 120 Steam games, and that's the first time I have run into a CD key problem with them. Seems minor. (I buy games from both, and occasionally even Impulse and GoG.)

I have a large number of games at both Steam and GamersGate, and with GamersGate it's as you say: prompt and helpful replies when you contact your support. With Steam otoh, nothing but useless auto-replies.

 

[Nikolai]

Did you fill out the missing spaces with "xxxx"´s ?

Yes. Four X'es in each empty square. It was two of them.

 

[Tallfellow]

I hope they find out what's wrong with it. Because i'd like to be able to registere my Mount and Blade game

 

[unmerged(183166)]

I got an idea, not sure how successful it would be though. Is there a way for Paradox to check the games a user has on Steam accounts?

Idea being, similar to a facebook connect, you link your Steam account to your paradox account, paradox can then check that persons Steam account for their titles, then just give the icons accordingly.

Could do a similar scenario for Gamersgate and Impulse too.

 

[Teurlinx]

I got an idea, not sure how successful it would be though. Is there a way for Paradox to check the games a user has on Steam accounts?

Idea being, similar to a facebook connect, you link your Steam account to your paradox account, paradox can then check that persons Steam account for their titles, then just give the icons accordingly.

Could do a similar scenario for Gamersgate and Impulse too.

Or what about Steam just providing the service they are ought to? It's like selling cars without selling the keys and then expecting the producer to provide them for you instead of the shop which lost your keys.