Having lived in Europe for about 30 years, there's a significant difference between the US and Europe when it comes to holidays, for good or for worse. The service level expected by Europeans is lower than what we expect in the US. However, I personally think that companies like Eugen need to understand that they're not catering to a domestic consumer base primarily; they are competing globally and that requires a different mindset or they'll underperform and eventually go away.
Server Down the Whole Day
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I agree with you, and I think it's important to note, especially for Eugen, that it's irrelevant where the problem is or who caused it. In the eyes of the customer, Eugen is responsible. Period. Now, if you read into what they said, something like "it's not as simple as a server restart," I would argue that there's more to the story and the service provider may only be part of it or have nothing to do with the underlying issue. I hope this doesn't come across as ranting - I wish them great success with this game cause I like it, but it's important to be critical so they can learn from their mistakes.
Aww i took my day off and was expecting to play this evening.
I hope we will have them on tomorrow evening!
Yes there is double pay on holidays and week-ends in France. It does exist. But everything is going slow everywhere, you are in the middle of Augustus and even the people working this month have their Tuesday off. They tend to take their monday too, offices are empty.
I hope we will have them on tomorrow evening!
Yes there is double pay on holidays and week-ends in France. It does exist. But everything is going slow everywhere, you are in the middle of Augustus and even the people working this month have their Tuesday off. They tend to take their monday too, offices are empty.
You are quite possibly correct, my experience of IT is from a business angle but i am sympathetic to the problems which have to be overcome by the guys on the frontline, without definitive information its impossible to say exactly where the problem/fault lies, but i think we can all agree it shouldn't happen and even though the proverbial horse has bolted it is only sensible to ensure that this type of thing becomes the exception and not the rule.
The service in America is outstanding and the service in Europe, terrible. I live in NZ, so this an outsiders opinion with no bias.
from my understanding this is going on since yesterday evening. i might have been wrong about that and overall i didnt mean to be offensive, sorry for that!
i want to play as much as you and everybody else who is posting in this thread but in my eyes its not fair to blame the devs since we do not know what the issue actually is. they need to communicate better, sure, but overwall i do want them to be successful with this game which is why i would like the community to be supportive and not offensive and ranting here and there about what not instead of working it out constructively. i guess they know where their problems are and fixing them with them is important for the long livety of this game, wouldnt you agree? it doesnt help anybody to keep yelling.
again: sorry, didnt mean to be a dickhead ;-)
The product is amazing. After 700 hours since full release, I'm still interested in playing. What is sub-par is the amount of vacations, delays or reasons why things don't get done at an internationally recognized game developer that has produced multiple titles. I am going to take a guess and say Eugen works on too many projects at once. The game community has made quite a few suggestions as to improve on UI, Matchmaking, Balance and a host of other issues. Granted, how are you going to take everyone's suggestions to heart and seriously? It won't happen. Maybe letting the community know which ideas are interesting to developers specifically so a conversation can be expanded upon and favorable results can be decided upon will help substantially.
Something in particular has to happen with this multiplayer situation, specifically concurrent matchmaking across different game types. Que up for 1v1-10v10 if you want, allies and axis, axis only or allies only - maybe even while they are browsing manually in lobbies. Whatever. Take the waiting game out of the hands of the players and get us games faster.
Maps. I am not going to argue the small game vs big game superiority conversation. Having enough maps to support the game modes IS important. Having 1 legitimate 10v10 map, is extremely below expectations at this point.
Divisional Balance? There might be a few point adjustments needed and tweaks here and there, but this isn't such a big deal for me right now. Mostly the "Track(S) Broken Critical" allowing the hull to traverse is my biggest gripe, as it says TRACKS not TRACK. One track off you can do some movement, both tracks off and you're stuck and movement can result in an abandoned vehicle on the wrong terrain. In my opinion this should be changed.
Marketing? Please just get people playing the game again. Steam sale away. This game needs players and so does the future of this entire product line.
I love this game and hope some of these issues identified by the community can be addressed within the next month. Placing time frames from a position with no power isn't a reasonable thing to do, but those who I play with are already looking else where and when that happens, it's time to say Good Game and move on for good.
Not trying to threaten here either. Just making a statement about my intent and those I know too about the track record coming out of Wargame, into AOA and now SD. Pushing 3k hours if you added up all the titles. At some point in each project there was a decision to reduce the development and move on to the next project. That should be ANNOUNCED to the community and tools provided to allow the community interested in the game to continue creating content and playing. Instead we get a surprise about this next super title and after some investment, the next title is released shortly after. As a 35 year old combat veteran, I am set in my ways and interests. That is why I am here explaining to you what I see are major deficiencies at the command level from down here in the hedgerows. But who am I? Just some guy with a keyboard talking about things I don't know.
I can't stress this enough. People only come here to bitch on the forums and give ideas because they love the concept and game. Thanks.
Something in particular has to happen with this multiplayer situation, specifically concurrent matchmaking across different game types. Que up for 1v1-10v10 if you want, allies and axis, axis only or allies only - maybe even while they are browsing manually in lobbies. Whatever. Take the waiting game out of the hands of the players and get us games faster.
Maps. I am not going to argue the small game vs big game superiority conversation. Having enough maps to support the game modes IS important. Having 1 legitimate 10v10 map, is extremely below expectations at this point.
Divisional Balance? There might be a few point adjustments needed and tweaks here and there, but this isn't such a big deal for me right now. Mostly the "Track(S) Broken Critical" allowing the hull to traverse is my biggest gripe, as it says TRACKS not TRACK. One track off you can do some movement, both tracks off and you're stuck and movement can result in an abandoned vehicle on the wrong terrain. In my opinion this should be changed.
Marketing? Please just get people playing the game again. Steam sale away. This game needs players and so does the future of this entire product line.
I love this game and hope some of these issues identified by the community can be addressed within the next month. Placing time frames from a position with no power isn't a reasonable thing to do, but those who I play with are already looking else where and when that happens, it's time to say Good Game and move on for good.
Not trying to threaten here either. Just making a statement about my intent and those I know too about the track record coming out of Wargame, into AOA and now SD. Pushing 3k hours if you added up all the titles. At some point in each project there was a decision to reduce the development and move on to the next project. That should be ANNOUNCED to the community and tools provided to allow the community interested in the game to continue creating content and playing. Instead we get a surprise about this next super title and after some investment, the next title is released shortly after. As a 35 year old combat veteran, I am set in my ways and interests. That is why I am here explaining to you what I see are major deficiencies at the command level from down here in the hedgerows. But who am I? Just some guy with a keyboard talking about things I don't know.
I can't stress this enough. People only come here to bitch on the forums and give ideas because they love the concept and game. Thanks.
I live in Hawaii so we're practically neighbors
Can't wait to visit NZWell, I agree that ranting won't help and there's no need for being offensive. We all want them to be successful, but while our level of tolerance may be high, other players may drop the game due to poor support. I've commented quite a bit in this thread, but it's not meant to blame anyone, it's to ensure Eugen has a realistic view of what their customers feel so that they can learn and improve. I do understand that there are significant differences in culture and how we view time off, but that's unfortunately not going to help much when the majority of players expect more. It's simply a fact of life and this industry that in order to compete with the big fish, you need to be on par or better than them. Lastly, it is certainly fair to be critical of Eugen as a company in this case without being mean spirited. Cheers!
Here is an alternativ theory... maybe.. just maybe.. somone working with the servers just had a moment of mercy.. U know, like with a hors that broke its leg.. he looked at the Patch speed, the devs work mentalety and ther comunication afforts on the forums and decided to have mercy.. Mercy with this great conzept of a game.. And in this moment.. well he just pulled the plug. Rip steal division. (23. Mai 2017 - 14. August 2017) *insert coffin meme here pls*
ok enough of the sarcasm and meming, lets rant a bit sins i cnat take my frust out ingame^^
What ever the problem is, a damen holiday is absolutly no excuse for not doing anything/fixing it.. I dont know if somthing like this is normal in France. But from what i had experienced over here in germany, if a projekt i was/i am invoveld in has a problem and stops working for the costumer my fucking phone rings me out at whatever time on whatever day.. And tbh, if its a projekt ur in from the beginning u should have a personal dedication and pride towards it that gos way way above the desier to take a day of from work.. Unless ur not giving a fuck about it anymore. Cause thaths all that got 'comunicated' so far.
Pls dont push the blame to the server provider, thaths just cheap. Give us a detailed report on whats the issue atm and ubdate us if the problem stays. Shure we cant help, shure many will not understand it even.. But is a matter of respect towards the peopel paying ur bills and bying ur products.. And stop bringing up hollidays.. If a holiday is more importend for u then ur owen projekt, u maybe have lost pation and pride in it alredy.
I rly hoped ther was a change in Eugens mindset with the start of the Beta-Patch projekt, which is going so damen well tbh, proud to be part and its rly constructiv so far.. And then just a bitchslap like this.. like u want peopel getting mad.
ok enough of the sarcasm and meming, lets rant a bit sins i cnat take my frust out ingame^^
What ever the problem is, a damen holiday is absolutly no excuse for not doing anything/fixing it.. I dont know if somthing like this is normal in France. But from what i had experienced over here in germany, if a projekt i was/i am invoveld in has a problem and stops working for the costumer my fucking phone rings me out at whatever time on whatever day.. And tbh, if its a projekt ur in from the beginning u should have a personal dedication and pride towards it that gos way way above the desier to take a day of from work.. Unless ur not giving a fuck about it anymore. Cause thaths all that got 'comunicated' so far.
Pls dont push the blame to the server provider, thaths just cheap. Give us a detailed report on whats the issue atm and ubdate us if the problem stays. Shure we cant help, shure many will not understand it even.. But is a matter of respect towards the peopel paying ur bills and bying ur products.. And stop bringing up hollidays.. If a holiday is more importend for u then ur owen projekt, u maybe have lost pation and pride in it alredy.
I rly hoped ther was a change in Eugens mindset with the start of the Beta-Patch projekt, which is going so damen well tbh, proud to be part and its rly constructiv so far.. And then just a bitchslap like this.. like u want peopel getting mad.
Absolutely not, it depends on the country you live in. For example, in France, it is strictly forbidden to be open 24/7.
I'm not certain you get a better pay for the same job as a dev in the US and in France. However, you can't force people to work on a public holidays. It is simply forbidden by law and should you fire someone because he said : "I won't do it, this is a public holiday" he will sue you and you will loose badly...
It depends of the sector in which you work. For example, for someone working in the French equivalent of Walmart, you work 35 hours a week (mandatory by law, though arrangements are possible). Any hours worked on a Sunday is double pay.
You have a certain amount of paid leave (usually between five and seven weeks) but some days are 'jour férié' which means that you are not supposed to work that day.
And then there is exception for a lot of sectors or area, but it is mostly for touristic areas and grocery store/weekly markets. I doubt it apply to Eugen.
Then maybe they should relocate to a country that doesn't have such stupid laws.
As I said in an earlier post, I do understand there are differences. I don't think anyone expects Eugen to be "open" 24/7 - that's not standard practice anywhere, so let's ignore that. What we normally do is to have people on call. For example, when I was on call for 7 days, I got an extra day off, even if nothing happened during that week. If something happened, I had to fix it, from home or then office.
Certainly, in France the labor laws are different, but it is not a problem to have people on call even on holidays, even in France.
Look, I'm not trying to bash Eugen. They created a great game, kudos to them. The problem is that regardless of what the French labor laws and union contracts require, Eugen is competing on a global market and will be disadvantaged without a support strategy that will address that. It really is very simple. Stick their head in the sand and pretend it's all good, or accept reality and take the steps necessary to mitigate situations like this. I'll play the game regardless of what they do, but there may not be a whole lot of people to play against.
Y'all are throwing a self-righteous hissy fit over a game not being available for 48 hours. It sucks, I love this game. But it's life. I have a nice stash of games in my library to play. There is literally nothing Eugen can do. Their fate is in the hands of their server providers. No amount of "durr screw France labour laws" is going to change that.
On the contrary, I can hardly recall any company that lives of persistent multiplayer games and doesn't have their tech/support/community services 24/7. Granted they are bigger games with much larger communities... Hell even stupid small penny auction sites, have 24/7 cs.
Ok, my bad for being unclear. There are very few small companies that have support available 24/7, and I don't expect Eugen to be any different. The problem is not a single player having issues and in need of support; it's the fact that the whole MP feature is down. I'm sure we agree on this. As we all know, system availability is a critical feature and should have 24/7 monitoring and support. Not necessarily by Eugen themselves, but they should ensure that it's taken care of. That's why I mentioned having people on call.
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