When did being a whiny little complainypants entitle the customer to anything?
Sure, @podcat 's answer was not "super nice and friendly". I have the impression that you are very much influenced by the US-way of handling customer complaints: being the nicest person ever to even the biggest assholes and then just flipping them off when they turn around. Other nations have other customer relationship cultures, and I personally prefer the honest and direct way.
I think podcat also was just a bit annoyed because people (especially the "HOI must be railroad hurrdurr"-people) complain about this game for 2 years now. Pre-order went live about 3 weeks ago, after HOURS of WWW, 50ish DDs and an incredible amount of Devs Forum interaction. And then some people still buy the game and then complain that it is the way it was presented like all the months before. If someone is that dumb to not realise what he is buying, nothing will keep him as a satisfied customer. And even if this statement lost paradox a few sales, I think it is a price I would be willing to pay just so I don't have to deal with this nuisance anymore. I disagree with several things paradox does, but this statement right there made podcat very likeable to me
Btw, comparing podcats statement with "being racist =/= honesty" is pretty strong. Not to say way off the chart.
Perhaps people are just voicing their constructive criticisms of the game, so Paradox can make it better? You know as a consumer if you see something you don't like, you shouldn't just bend over and take but actually try to help a company improve their product by recommending changes that you think would better improve it.
On one of the youtube videos of HOI4, here is a special comment that I think it is quite nice:
"you know when i heard paradox was going to make hoi4 less railroaded i didn't expect it to mean "humongous clusterfuck" "~Foranyed, 2016
I think this comment is nice not because it is kind, but because it is accurate. The timelapses have been a "humongous clusterfuck". You can make a game sandboxy without it being a "humongous clusterfuck". That is what many people are asking for, not railroading, but also not a "humongous clusterfuck".
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