READ BEFORE POSTING! How to report an issue and ask for help!

[BjornB]

***IMPORTANT*** If the below instructions are not met, your post may be deleted from these boards!


Greetings!

We understand that you may be experiencing issues with the game you purchased, and that you are eager to get it fixed. As much as we would like to help every single one of you personally, there are some guidelines that need to be met for us to be able to utilize a report and actually do something about the problem. Please remember that these rules are here as much for your own good as ours. The more structured we can keep these forums, the more time we can spend on actually helping you. Also stick to your own post. There is no need reporting the same issue in more than one place.

Please make sure to follow these instructions to the best of your abilities or you may find your post being removed!

1. Before doing anything else, search the forums to see if anyone already reported the issue (and maybe got a solution as well). Do this by clicking "Search Forum" in the top right of your screen and search for your error message or description of the problem (see point 2).
2. Use proper naming of your thread! A thread name should provide a brief description of the issue. If you can fit your platform and/or an error message in there it's even better.
Example of bad thread name: "HELP PLEASE!"
Example of a good thread name: "Windows 7 - Freeze on initializing map logic"
3. Provide proper information on what you were doing when the problem occurred. Quote any error messages you receive, attach crash logs and provide a screenshot if possible. Anything you can to explain what exactly is the problem.
4. Provide a specification of your system. See the bottom of this post how to obtain a dxdiag log.
5. Provide the logs associated with the particular issue you are having found in "...\Documents\Paradox Interactive\Europa Universalis IV"

Please use code tags ([noparse]

[/noparse][/b][i]<paste here>[/i][b][noparse]

[/noparse]) when pasting logs into your post. (See here for more info on how to use BB Code to tag your content.)

Please read below and follow the instructions to the best of your abilities or you may find that your bug report is deleted.

The first and supreme rule of all bug-reporting is: If it can’t be reproduced, it can’t be resolved! (if your report does not contain this information it is of no use for us and will be deleted to not draw attention from issues where we can do something)
So what is most important to include in a bug report is the necessary steps to reproduce the problem. If your report does not contain this information, we will most likely have to scrap it. If you are unable to reproduce the problem it may not be an actual bug in its technical meaning.
We will also require a specification of the system where you got this bug. If you are on a windows machine the best way to provide this information is to attach a “dxdiag” log.
The crash log specified above is also useful!

If what you experience is really a bug and not a user specific technical problem. Then go ahead and post your bug in the Bug Reports forum.

How to obtain a dxdiag log:

If you have Windows XP, you get the dxdiag like this:

    * Click on your "Start" button.
    * Select "Run".
    * Type "dxdiag" (without the quotes).
    * Click "OK".
    * A box called "DirectX Diagnostic Tool" should open.
    * At the bottom of this window, you will find a button called "Save
      All Information".
    * Click this button.
    * A box will pop up prompting you to save a file called "dxdiag.txt"
    * Save this file to your "Desktop".
    * Now you should see a text file called "dxdiag.txt" sitting on your
      Windows desktop.

If you have Windows Vista, 7 or 8, do like this:

    * Click on your "Start" button.
    * Write [I]dxdiag[/I] in the search field. [B]If you are running a 64-bit operating system, please use the [I]dxdiag /64bit[/I] command![/B]
    * A box called "DirectX Diagnostic Tool" should open.
    * At the bottom of this window, you will find a button called "Save
      All Information".
    * Click this button.
    * A box will pop up prompting you to save a file called "dxdiag.txt"
    * Save this file to your "Desktop".
    * Now you should see a text file called "dxdiag.txt" sitting on your
      Windows desktop.

Last but not least. Keep checking your post/thread! We may be asking you follow up questions or requesting additional information

FYI! The [NMI] tag you may find on threads means "Need More Info". It's put there for the support staff to see if it is a thread where we need more info before it's worth to look into more. Usually waiting for DxDiags

 

[IEKevin]

Good job this could fix most of problems people are having

 

[DanubianCossak]

good job this will fix problems people are having

 

[balmung60]

This is just hypothetical as I don't currently have a problem, but is there a diagnostic you'd want from any Mac or Linux users who are having problems? And if so, how would we go about obtaining it?

 

[BjornB]

This is just hypothetical as I don't currently have a problem, but is there a diagnostic you'd want from any Mac or Linux users who are having problems? And if so, how would we go about obtaining it?

The game logs should be in the same place (feel free to correct me if I'm wrong). As for machine specs I suppose specifying your computer model and Mac OS version should work, since Mac computers are usually rather unified

 

[balmung60]

I'm on Linux actually, and as such, the logs are instead in ~/.paradoxinteractive/Europa Universalis IV/logs.

If I have any problems, I should be able to whip up a system specs report, though it wouldn't be as formal or standardized in format as a dxdiag.

As for where they are on a Mac, I haven't the foggiest, so I'll take your word on it.

I just figured there ought to be instructions for non-Windows users, too, even if we are relatively small minority.

 

[AndrewT]

EU4 File locations such as log files are detailed in the sticky FILE LOCATIONS thread here, for all 3 platforms.

 

[L36END]

Windows 7- Problem with mod

Sorry if this isn't the right thread to post but I did not found any other thread for this.

The problem is that I installed a graphical mod (Arumba's Mod Pack 1.9) which is compatible with Ironman and when I start the game the option to enable Random New World is disabled but no the Ironman Mode one. My question is why is that.
If it works with Ironman it should work with Random New World too.
Thanks in advance for any help given.

 

[AndrewT]

Sorry if this isn't the right thread to post but I did not found any other thread for this.

The problem is that I installed a graphical mod (Arumba's Mod Pack 1.9) which is compatible with Ironman and when I start the game the option to enable Random New World is disabled but no the Ironman Mode one. My question is why is that.
If it works with Ironman it should work with Random New World too.
Thanks in advance for any help given.

Please post in the User Mods forum - we can't help with mod issues here.