Random crashes

[Dunderdon]

Dear tech support,

I experience random crashes in my CK2 games, usually every 1–2 years ingame. The game just crashes to desktop and informs me that ck2 has ‘stopped working’.

This happens with unmodded 2.1.6.

Here are some logs:

Dxdiag.txt

Spoiler

------------------
System Information
------------------
Time of this report: 10/8/2014, 23:12:18
Machine name: HEAT6000
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: German (Regional Setting: German)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-A75M-UD2H
BIOS: Award Modular BIOS v6.00PG
Processor: AMD A8-3870 APU with Radeon(tm) HD Graphics (4 CPUs), ~3.0GHz
Memory: 8192MB RAM
Available OS Memory: 7678MB RAM
Page File: 3541MB used, 11811MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 6550D
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9640)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9640&SUBSYS_D0001458&REV_00
Display Memory: 4078 MB
Dedicated Memory: 495 MB
Shared Memory: 3582 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: PnP-Monitor (Standard)
Monitor Model: BenQ GL2450
Monitor Id: BNQ78A5
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1315 (English)
Driver Version: 14.301.1001.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/16/2014 00:31:42, 1335544 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D500-11CF-CB72-0AF0BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9640
SubSys ID: 0xD0001458
Revision ID: 0x0000
Driver Strong Name: oem33.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Sumo_Desktop:14.301.1001.0ci\ven_1002&dev_9640
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Lautsprecher (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A102&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6392 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/14/2011 13:38:12, 2899176 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A102&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6392 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/14/2011 13:38:12, 2899176 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A102&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6392 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/14/2011 13:38:12, 2899176 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

settings.txt

Spoiler

gui=
{
language=l_english
has_set_language=yes
}
graphics=
{
size=
{
x=1600
y=900
}

refreshRate=60
fullScreen=yes
borderless=yes
shadows=no
shadowSize=2048
multi_sampling=2
anisotropic_filtering=0
gamma=50.000000
}
sound_fx_volume=100.000000
music_volume=100.000000
scroll_speed=50.000000
camera_rotation_speed=50.000000
zoom_speed=50.000000
mouse_speed=50.000000
master_volume=100.000000
ambient_volume=50.000000
mapRenderingOptions=
{
draw_terrain=yes
draw_water=yes
draw_borders=yes
draw_trees=yes
draw_rivers=yes
draw_postfx=yes
draw_sky=yes
draw_bloom=no
draw_tooltips=yes
draw_hires_terrain=no
draw_citysprawl=yes
}
camera_speed=50.000000
camera_tilt=100.000000
centered_zoom_in=yes
lastplayer="Armolod"
lasthost="192.168.0.21"
serveradress="diplomacy.valkyrienet.com"
autosave="MONTHLY"
difficulty="NORMAL"
outliner=
{
1 2 3 4 5 6 7 9 13 }
outliner_open=yes
windowmovetime=0.200000
disable_wikipedia_links=no
nudge_allowed=no
dont_track_data=yes
has_made_data_tracking_choice=yes
hints=no
ironman=yes
mp_max_day_lead=7
compress_autosaves=no
old_gods_pagan_hint_forced=no
old_gods_non_pagan_hint_forced=yes
disabled_hints=
{
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 }
autosaves_to_keep=0
low_res_textures=no
force_pow2_textures=no
custom_mapmodes=
{
1 3 4 0 }
last_used_id=""

system.log

Spoiler

[systemsettings.cpp:202]: System memory: 0MB
[systemsettings.cpp:209]: Number of processors: 4
[systemsettings.cpp:220]: CPU type: x86
[systemsettings.cpp:252]: OS: Unknown Service Pack 1 Build: 7601
[gfx_settings.cpp:22]: Loading settings for adapter 0, fullscreen=1, multisample=15
[gfx_settings.cpp:50]: Graphic Adapters:
[gfx_settings.cpp:55]: 0: AMD Radeon HD 6550D
[gfx_settings.cpp:69]: Using Adapter [0] to check for multi-sampling support:
[gfx_settings.cpp:80]: 2 samples supported.
[gfx_settings.cpp:80]: 4 samples supported.
[gfx_settings.cpp:80]: 8 samples supported.
[gfx_settings.cpp:95]: Using Adapter [0]:
[gfx_settings.cpp:101]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
[gfx_settings.cpp:145]: Graphics device: AMD Radeon HD 6550D
[gfx_settings.cpp:146]: Graphics driver: aticfx32.dll
[gfx_settings.cpp:147]: Driver version: 1315
[gfx_settings.cpp:162]:


Dumping all gfx info:
DeviceIdentifier: {D7B71EE2-D500-11CF-CB72-0AF0BEC2C535}
VendorId: 4098
DeviceId: 38464
SubSysId: -805301160
Revision: 0
DriverVersion.HighPart: 524305
DriverVersion.LowPart: 656675


[gfx_settings.cpp:182]: Instancing supported.
[gfx_settings.cpp:197]: Video memory amount: 4078MB
[gfx_settings.cpp:198]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:199]: MaxVertexBlendMatrices: 4
[gfx_settings.cpp:200]: MaxVertexBlendMatrixIndex: 8
[gfx_settings.cpp:201]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:202]: MaxTextureBlendStages: 8
[gfx_settings.cpp:203]: Support for Anisotropic filtering found.
[gfx_settings.cpp:206]: Max Anisotropic filtering: 16
[gfx_settings.cpp:207]: Anisotropic filtering set to: 0
[gfx_settings.cpp:211]: Vertex Shader version: 3.0
[gfx_settings.cpp:216]: Pixel Shader version: 3.0
[gfx_settings.cpp:22]: Loading settings for adapter 0, fullscreen=0, multisample=15
[gfx_settings.cpp:50]: Graphic Adapters:
[gfx_settings.cpp:55]: 0: AMD Radeon HD 6550D
[gfx_settings.cpp:69]: Using Adapter [0] to check for multi-sampling support:
[gfx_settings.cpp:80]: 2 samples supported.
[gfx_settings.cpp:80]: 4 samples supported.
[gfx_settings.cpp:80]: 8 samples supported.
[gfx_settings.cpp:95]: Using Adapter [0]:
[gfx_settings.cpp:101]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
[gfx_settings.cpp:145]: Graphics device: AMD Radeon HD 6550D
[gfx_settings.cpp:146]: Graphics driver: aticfx32.dll
[gfx_settings.cpp:147]: Driver version: 1315
[gfx_settings.cpp:162]:


Dumping all gfx info:
DeviceIdentifier: {D7B71EE2-D500-11CF-CB72-0AF0BEC2C535}
VendorId: 4098
DeviceId: 38464
SubSysId: -805301160
Revision: 0
DriverVersion.HighPart: 524305
DriverVersion.LowPart: 656675


[gfx_settings.cpp:182]: Instancing supported.
[gfx_settings.cpp:197]: Video memory amount: 4078MB
[gfx_settings.cpp:198]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:199]: MaxVertexBlendMatrices: 4
[gfx_settings.cpp:200]: MaxVertexBlendMatrixIndex: 8
[gfx_settings.cpp:201]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:202]: MaxTextureBlendStages: 8
[gfx_settings.cpp:203]: Support for Anisotropic filtering found.
[gfx_settings.cpp:206]: Max Anisotropic filtering: 16
[gfx_settings.cpp:207]: Anisotropic filtering set to: 0
[gfx_settings.cpp:211]: Vertex Shader version: 3.0
[gfx_settings.cpp:216]: Pixel Shader version: 3.0
[graphicssettings.cpp:444]: Not using multisampling.
[graphics.cpp:169]: Creating device with: HARDWARE_VERTEXPROCESSING
Fullscreen=no
Resolution=1000x600
[graphicssettings.cpp:409]: Usable res: 1024 768 60
[graphicssettings.cpp:409]: Usable res: 1024 768 75
[graphicssettings.cpp:409]: Usable res: 1280 720 50
[graphicssettings.cpp:409]: Usable res: 1280 720 60
[graphicssettings.cpp:409]: Usable res: 1280 720 59
[graphicssettings.cpp:409]: Usable res: 1280 768 60
[graphicssettings.cpp:409]: Usable res: 1280 800 60
[graphicssettings.cpp:409]: Usable res: 1280 960 60
[graphicssettings.cpp:409]: Usable res: 1280 960 75
[graphicssettings.cpp:409]: Usable res: 1280 1024 60
[graphicssettings.cpp:409]: Usable res: 1280 1024 75
[graphicssettings.cpp:409]: Usable res: 1360 768 60
[graphicssettings.cpp:409]: Usable res: 1366 768 60
[graphicssettings.cpp:409]: Usable res: 1440 900 60
[graphicssettings.cpp:409]: Usable res: 1600 900 60
[graphicssettings.cpp:409]: Usable res: 1680 1050 60
[graphicssettings.cpp:409]: Usable res: 1920 1080 50
[graphicssettings.cpp:409]: Usable res: 1920 1080 60
[graphicssettings.cpp:409]: Usable res: 1920 1080 59
[graphics.cpp:210]: Done creating device.
[main.cpp:589]: CK2 Version Jul 2 2014 : 09:39:23
[main.cpp:590]: Commandline:
[internationalizedtext.cpp:1234]: Create table
[internationalizedtext.cpp:1236]: Create text database
[main.cpp:617]: Text database created
[main.cpp:635]: Creating application...
[main.cpp:668]: Initializing application...
[ck_application.cpp:593]: Initializing application...
[ck_application.cpp:597]: Done initializing application
[ck_application.cpp:611]: Loading cursor...
[ck_application.cpp:667]: Done loading cursor
[ck_application.cpp:670]: Initializing sound...
[ck_application.cpp:711]: Done initializing sound
[ck_application.cpp:713]: Initializing graphics...
[graphicssettings.cpp:434]: Using multisampling: 2
[graphics.cpp:169]: Creating device with: HARDWARE_VERTEXPROCESSING
Fullscreen=yes
RefreshRate=60
Resolution=1600x900
[graphicssettings.cpp:409]: Usable res: 1024 768 60
[graphicssettings.cpp:409]: Usable res: 1024 768 75
[graphicssettings.cpp:409]: Usable res: 1280 720 50
[graphicssettings.cpp:409]: Usable res: 1280 720 60
[graphicssettings.cpp:409]: Usable res: 1280 720 59
[graphicssettings.cpp:409]: Usable res: 1280 768 60
[graphicssettings.cpp:409]: Usable res: 1280 800 60
[graphicssettings.cpp:409]: Usable res: 1280 960 60
[graphicssettings.cpp:409]: Usable res: 1280 960 75
[graphicssettings.cpp:409]: Usable res: 1280 1024 60
[graphicssettings.cpp:409]: Usable res: 1280 1024 75
[graphicssettings.cpp:409]: Usable res: 1360 768 60
[graphicssettings.cpp:409]: Usable res: 1366 768 60
[graphicssettings.cpp:409]: Usable res: 1440 900 60
[graphicssettings.cpp:409]: Usable res: 1600 900 60
[graphicssettings.cpp:409]: Usable res: 1680 1050 60
[graphicssettings.cpp:409]: Usable res: 1920 1080 50
[graphicssettings.cpp:409]: Usable res: 1920 1080 60
[graphicssettings.cpp:409]: Usable res: 1920 1080 59
[graphics.cpp:210]: Done creating device.
[ck_application.cpp:749]: Done initializing graphics
[main.cpp:671]: Running application...

setup.log

[ck_application.cpp:1068]: Checksum is 2.1.6 (TTXL) 290141169

Any help is appreciated, thank you a lot!

 

[AndrewT]

I see no problems in those log files. But you could try these changes to settings.txt

fullscreen=no

multi_sampling=0

master_volume=0

If they help, undo them one by one to see which one helped.

That aside, is there any consistency in the crashes? Do they occur while saving, or after any particular action or event? In both Ironman and not? Cloud and local saves?

Do the crashes get recorded in the Windows Event Viewer? if so, do they all look the same in there?

 

[Dunderdon]

View attachment errorlogs.zip

Thank you for your quick reply.

The crashes happen randomly, even if I do nothing special. They are not linked to particular actions or dates, such as autosave dates. It happens both in Ironman mode and non-ironmade mode, both with cloud saves and local saves.

Changing those settings had little effect. fullscreen=no seems to override my display resolution settings and the error saying that the game has ‘stopped working’ is now displayed over the ck2 map and not the desktop.

The crashes are indeed logged in the windows event viewer, but I can’t tell whether or not they are substantially different. I attached the error logs.

 

[AndrewT]

They are all the same crash code in the same location, which means it's a bug or corruption somewhere. Please try a full clean re-install:

- move any valued save games elsewhere
- "delete local content" in Steam-CK2
- manually delete all files and folders left under Steam/CK2 AND Documents/Paradox/CK2
- re-install game in Steam, run a Steam Verify when done.

Failing that helping, we have 2.2 coming out soon, so we'll just have to see whether this continues under that - there are a lot of fixes included!

 

[Dunderdon]

View attachment errorlog.zip

Ok, I tried that – delete local content, delete everything manually, redownload, start the game and the same crash occurred again. :sad:

Maybe the patch will help.

 

[Issacs]

Exact same problem. Was hoping to find a solution on Forum. :sad: Guess not.

 

[Dunderdon]

I noticed that there are several people here reporting the same kind of problem, all of them have AMD APUs. The game runs perfectly on my notebook (Intel i5).

 

[Dunderdon]

Still the same problem with the newest beta patch, I would welcome any additional ideas.

 

[AndrewT]

Actually the beta is superceded by the official 2.2.1 patch now. May as well try another full clean re-install:

- move any valued save games elsewhere
- "delete local content" in Steam-CK2
- manually delete all files and folders left under Steam/CK2 AND Documents/Paradox/CK2
- re-install game in Steam, run a Steam Verify when done.

Then please start a fresh new test game; if that still crashes, let's have a new set of info files like you've already provided please.

And, how random are they? Is there no linking factor, like time of play, or any action or event? After a crash can you play again immediately, or do you have to reboot or wait a while?