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  • Pre order now!

    Paradox Development Studio brings you the sequel to one of the most popular strategy games ever made! Crusader Kings III is soon upon us and you can pre order it today!


    Releasing September 1st 2020

TinyWiking

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The game is the full Prison Architect experience on a Tablet, so the game is (very!) memory and resource intense. Please have patience with issues, trust us that we are working very hard to fix them!

Compatible devices:
iOS: iPad 3 or newer, 1Gb of RAM (memory, NOT storage!)
Android Devices: Large or XLarge screens, 2Gb of RAM (memory, NOT storage!)

The game crashes during Startup
- Check that your tablet meets the minimum requirements.
If you are on Android, please send in a crash report from the tablet, it helps us a lot to nail down which specific combo of Chipset and Android version that has this problem!

The game crashes during Gameplay
- Check that your tablet meets the minimum requirements.
- Restart the game/Restart the tablet to free up more memory.
Again, send in a crash report to us via the tablet. Preferably with what you did (Purchased land, loaded a savegame etc)

I can't log in to my Paradox Account
- Check that you can log into forums/paradoxplaza.com with the account, if that works please open a ticket at support.paradoxplaza.com and let us know!
We've been hunting a login problem for some time and it keeps eluding us, you might help us finally crack it!

I have problems with the inapp purchases
- Click Options, then click "Restore Purchases"
- Restart the tablet
If you still have problems, please open a ticket at support.paradoxplaza.com and we'll make sure you get the content you paid for. Remember that you can always refund the purchase on the AppStore/Google Play store.
 
Last edited by a moderator:

Alfray Stryke

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Surely you mean 1 GB or 2 GB of RAM for iPad or Android?
1 or 2 megabits seems a bit on the low side.
 

AndrewT

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I'm sure you are right so I've taken the liberty of changing it accordingly. Thanks.
 

Willow1218

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Mine says no connection available try again later whenever I try to buy the game or play chapter two even though my internet is working. Using iPad mini 4 iOS 9
 

Willow1218

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I set my iPad up as new and the game worked fine on that but as soon as I used my iCloud backup I had the same issue. I assume this is to do with that I previously had the game installed, I downloaded it in April with my Dutch iTunes account. I then deleted it and installed from the uk App Store. Any ideas how to fix without setting up as new? I don't want to lose everything on my iPad.
 

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I sent a support ticket about this also. Here is how I fixed my login to a Paradox Account issue.

It seems the tablet version of Prison Architect is looking for a password with at least one number and at least one uppercase character. My valid Paradox Account password didn't contain any uppercase characters. I reset my password to contain an uppercase character & then was able to successfully login to the app.
 

Leelu

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Before reading the replies I also discovered the above, damn, thought I was the first one to crack it :). Had logged a ticket anyway.
 

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I sent a support ticket about this also. Here is how I fixed my login to a Paradox Account issue.

It seems the tablet version of Prison Architect is looking for a password with at least one number and at least one uppercase character. My valid Paradox Account password didn't contain any uppercase characters. I reset my password to contain an uppercase character & then was able to successfully login to the app.
In my password there are numbers and symbols of the upper case, but I still can not log in.
 

Tigershawk

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So, does the login bug affect purchasing the game? I'd hate to unlock the full game, and then find out that you have to be able to sign in, (which I can't), to access the full content.
 

SkyBlue

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"iPad 3 or newer"? That said, that said only iPad 1 and iPad 2 are not compatible with Prison Architec. So we can enjoy the app if we are using other iPad models. I'm glad that I had upgraded my iPad 2 to the 12.9-inch iPad Pro 2017.
 

Deehok

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This login issue has been going on for over a year now? Is there any more information on it? I'd really like to play.
 

Jmoney1037

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Anyone else have touch issues on android like you have to touch above where you want to for it to register?
 

AndrewT

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Anyone else have touch issues on android like you have to touch above where you want to for it to register?
If you have Android 9, I think this is likely an incompatibility there as the game has not been updated for some time.