previously registered games not appearing in my account

[ThatWeirdMuslim]

So I registered CKII, EUIV, VicII, and some dlc for those games a while back. wanting to see If I could download some mods for the games I entered back onto the page to discover that none of the games that I have previously registered were their anymore. I tried reentering the game codes but they said they were invalid. What should I do here

 

[Castellon]

So I registered CKII, EUIV, VicII, and some dlc for those games a while back. wanting to see If I could download some mods for the games I entered back onto the page to discover that none of the games that I have previously registered were their anymore. I tried reentering the game codes but they said they were invalid. What should I do here

Most likely cause for that scenario is that you have more than one account(Which is not allowed) and you registered the games on the other one.

 

[ThatWeirdMuslim]

Honestly, I had no idea, I must have forgotten about making one. Is there anyway of deleting or merging them?

 

[ThatWeirdMuslim]

I went back and it appears I made an account with an email I no longer use. I tried logging in to that account but it stated that I merged the accounts at some point. If that is true then why is there still nothing within "My Games?"

 

[AndrewT]

The merge it talks about is not between that forum account and this one. It is between that forum account and a Paradox account.

Please log a ticket at paradox.zendesk.com with all relevant details, and we'll get you sorted out.