Pre-order issue

[Shams]

Hi

When we launch pre-orders we try to get as many DDs onboard with all the goodies. Meaning that we offer the stuff to them and then its up to each dd to make sure it happens. As far as I remember D2D should be onboard.

Email them and check, if they dont wanna play ball email me and we'll figure something out.

/s

 

[Shams]

But you also need to go back and correct your announcement which states it is available to everyone who pre-orders online - where I believe you only intend it to be available to people who pre-order a digital copy online.

Or it it your expectation that I should be able to get the online pre-order bonus for the boxed copy I have pre-ordered online? If so how do I get it?

I'll look into it. If D2D indeed doesn't give you the stuff we'll take them off the list.

But as I wrote, we offer the dd's all the good stuff and they tell us they're gonna take it. Then there's room for human error on their part. Make your voice heard to them.

Not shatting our pants immediately and waiting for a resolution to the situation will help all.

thanks for bringing it to our attention tho!

/s