Plantoids and Leviathan DLCs not synching with account

[binn05]

I noted that some forum users have a icon for Plantoids and Leviathan DLCs.
I own both of them but when I synch my games only Stellaris appears.
Anyone know what the problem can be?

 

[Wagonlitz]

Try synching again now. Synch was broken over the weekend. If that doesn't work then try logging out and then back in.

 

[binn05]

Try synching again now. Synch was broken over the weekend. If that doesn't work then try logging out and then back in.

Sadly, it still don't show Stellaris' DLCs.
I logged out and in, but still they don't show.

 

[AndrewT]

Log out from your Paradox account. Delete your browser cache and all Paradox cookies. Log in again, and break the link to your Steam account. Then link it up again and hit Sync Owned Items again.

That should do it!

 

[binn05]

Log out from your Paradox account. Delete your browser cache and all Paradox cookies. Log in again, and break the link to your Steam account. Then link it up again and hit Sync Owned Items again.

That should do it!

Sadly, again it didn't work.
It's even stranger because I bought Stellaris and the DLCs one week before I bought Way of Life, Charlemagne and The Old Gods.
Stellaris and CK2's DLCs are syncing fine. Just Plantoids and Leviathan that aren' t.

 

[Wagonlitz]

That sounds really really strange. @TinyWiking might be able to find the problem---though don't expect a response from him until office hours tomorrow.

 

[TinyWiking]

@binn05 Out of curiosity, where did you buy the games from? The reason I ask is because I can see Leviathans on your account but it doesn't seem to actually generate a SKU which means it doesn't trigger the Owned Item. If I know where it came from I should be able to investigate the cause.

 

[binn05]

@binn05 Out of curiosity, where did you buy the games from? The reason I ask is because I can see Leviathans on your account but it doesn't seem to actually generate a SKU which means it doesn't trigger the Owned Item. If I know where it came from I should be able to investigate the cause.

I bought at https://www.nuuvem.com/.
As I mentioned before those were the games purchased at nuuvem site: Stellaris, Plantoids, Leviathan, Way of Life, Charlemagne and Old Gods,

 

[TinyWiking]

Cheers! As you can see you've now got the Leviathans icon (it runs out another SKU had been added for the product but I hadn't been informed) but the Plantoids one still evades me as I can't see it on your Steam account. This is a little odd but I'll keep digging, I should be able to find it.

UPDATE!
I can't actually find it on your account, it simply doesn't have the SKU registered to it. Can you please take a screenshot of all the DLC you have for it on Steam and PM me it?

 

[binn05]

Cheers! As you can see you've now got the Leviathans icon (it runs out another SKU had been added for the product but I hadn't been informed) but the Plantoids one still evades me as I can't see it on your Steam account. This is a little odd but I'll keep digging, I should be able to find it.

UPDATE!
I can't actually find it on your account, it simply doesn't have the SKU registered to it. Can you please take a screenshot of all the DLC you have for it on Steam and PM me it?

Hurray! I saw the icon now.
If I can give you another problem.... I bought Reaper's Due at the same site and it isn't showing when I sync.

I'm at work now. When I'm at home all send you the pictures.
Thanks for all your help.
Your guys are awesome.

 

[zmarcos]

I got Rights of Man from Nuuven. Guess what? The same problem.

 

[TinyWiking]

Interesting, Nuuven then seems to be the issue, which is odd because they don't have their own SKUs. I'll have to talk to my sales team and get some more info about this.

 

[binn05]

Thank you for solving the problem.
Paradox has the best customer support ever.

 

[Stefanos_P]

I have the same issue since I get most of my games from nuuvem.

I'm missing the icons for Reaper's Due and Rights of Man.

What should I do to get them?

 

[TinyWiking]

I have the same issue since I get most of my games from nuuvem.
I'm missing the icons for Reaper's Due and Rights of Man.
What should I do to get them?

It's indeed related to Nuuven . I'll see if I can't sort this for you .

 

[TinyWiking]

Sync your items again,you should have it.

 

[Stefanos_P]

Thanks a lot @TinyWiking !!