[PC Xbox Game Pass] Game always crashes during startup loading screen

[Bland Sludge]

One line summary of your issue
The game always crashes during the initial loading screen.

What platform are you running the game on?
PC, using the Xbox (Beta) client and its Game Pass.

What operating system do you use?
Windows 10

Which version of the game are you running?
V1.300 / latest patch (no precise number because I can't progress past the loading screen to see it)
From the crash report tool:
Source revision: 41692
Build number: 6883

What expansions do you have installed?
Season Pass, Revelations, Invasions

Please explain your issue is in as much detail as possible.
I have played the Invasions DLC previously, but recently I cannot start the game without it crashing on the initial loading bar. The last time I succesfully played was yesterday when I exited the game by selecting "Exit Game" on a tactical battle (probably irrelevant). Problem could be a result of a random patch but I have no idea. The dump file says this about the exception:
Unhandled exception at 0x00007FF8D3CA730E (xgameruntime.dll) in DMP9D69.dmp: 0xC0000005: Access violation reading location 0xFFFFFFFFFFFFFFFF


Have you tried verifying your files?
The Xbox (beta) client doesn't have this feature; I have used the repair and reset functions on the app settings screen and also reinstalled the game. This didn't work.

Steps to reproduce the issue
1. Launch the game, opening the Paradox Launcher
2. Press Play
3. Wait until loading bar reaches ~60% completion
4. Crash

 

[Triumph Jordi]

did anyone who playing planetfall on xbox game pass, get newest patch? Cant finish multiplayer with friends, becouse they have never version of game than me. They play thru steam.

We said this a couple of posts above.

Hey All, I'm sorry to inform you that we've decided to hold off on the planned MS Store patch. During additional pre-release checks we've identified that the crash still occurs on start up. We're currently discussing what the best way to move forward is, and I'll let you know once we've come to an agreement.

Don't forget to leave a review as well. Let other players know that if they want to buy the game they should use another store.

The issue is that the Base Game runs fine, something breaks once DLC/Season Pass gets added to the mix.

 

[Syrinx1973]

No progress with MS yet, Jordi?

 

[Syrinx1973]

Jordi, just so you know, I called MS and spoke to Customer Support for PC Game Pass. They didn't even know of the issue! It doesn't give me much hope. They did say we can get refunds.

 

[Triumph Jordi]

Jordi, just so you know, I called MS and spoke to Customer Support for PC Game Pass. They didn't even know of the issue! It doesn't give me much hope.

This isn't too surprising, Particular (is that the correct English term? In Dutch we say Particulier) & Enterprise support are usually very detached. We have a specific person within Microsoft that we contact in regards to support/issues. We also don't enjoy being in this situation and are taking steps to workaround this dependency for the time being. If everything goes well, the Gamepass version should get patched to match the latest version on the other platforms.

 

[Triumph Jordi]

A new update V1.302 should be up on Microsoft Store which resolves the crash on startup issue.

 

[Spectre500]

Thank you Jordi, just done the update and its loading all the way to main menu, can finally play the new expansion

 

[Syrinx1973]

Same here. Thanks Jordi. I also got to the main menu for the first time in over a month!

 

[OneLump]

Also worked, had to go back to the Microsoft store and re-install the season pass, but after that works fine.

 

[Lazard]

So i have a similar issue... i hoped it was the same but since its not fixes for me... it must be something else.

A few weeks ago i installed the game via Gampe pass and could play without any issues. Then from one day to the next it always closed right after entering the main menu.
So i start the game via the xbox app. The game launcher would open. I start the Game. It loads in and just as i can see the main menu it just shuts down.
No error massage or anything like that. I tryed reinstalling first. Then i looked around and found this post. And thought that i had the same issue described here. But since the latest patch did not fix it for me i decided to post here.

 

[Bland Sludge]

The issue is resolved for me also. I reinstalled the game and saw that it reached the main menu after launch. Had to install/re-enable the add-ons afterwards and it was good to go.

 

[TibblesTheCat]

So i have a similar issue... i hoped it was the same but since its not fixes for me... it must be something else.

A few weeks ago i installed the game via Gampe pass and could play without any issues. Then from one day to the next it always closed right after entering the main menu.
So i start the game via the xbox app. The game launcher would open. I start the Game. It loads in and just as i can see the main menu it just shuts down.
No error massage or anything like that. I tryed reinstalling first. Then i looked around and found this post. And thought that i had the same issue described here. But since the latest patch did not fix it for me i decided to post here.

Did you properly uninstall it by deleting the files? Because game pass doesn't delete things when you uninstall from there for some reason.
A full reinstall is worth a try.

 

[Lazard]

Did you properly uninstall it by deleting the files? Because game pass doesn't delete things when you uninstall from there for some reason.
A full reinstall is worth a try.

I did try a reinstall just now... same issue... it just closes after loading to the main menu

edit:
And deleting files manually is not really possible since it gets installed in a folder you cant access even with admin rights... microsoft is really weird there...

 

[Syrinx1973]

Have you done all your Game Pass updates through the MS Store? I've often had problems with games when I didn't realize I had an update waiting for me. Since I've started using Game Pass, I've had to be very diligent about keeping all of my MS items updated.

 

[Triumph Jordi]

So i have a similar issue... i hoped it was the same but since its not fixes for me... it must be something else.

A few weeks ago i installed the game via Gampe pass and could play without any issues. Then from one day to the next it always closed right after entering the main menu.
So i start the game via the xbox app. The game launcher would open. I start the Game. It loads in and just as i can see the main menu it just shuts down.
No error massage or anything like that. I tryed reinstalling first. Then i looked around and found this post. And thought that i had the same issue described here. But since the latest patch did not fix it for me i decided to post here.

Hey Lazard, when it crashes are you able to upload the Crash Reports? Otherwise you might be able to find the Crash Dumps in %LocalAppData%\Temp. If it just crashed you can sort by Last Modified and it should appear at the top, otherwise look for files ending in .DMP and select the latest (few). If you can get us those we'll have a look what might be causing your issues.

 

[KinderGeld5]

I have a problem, as soon as I start the game and Xbox Live starts the synchronization and loading loads, the game just crashes without any error message.

 

[Triumph Jordi]

I have a problem, as soon as I start the game and Xbox Live starts the synchronization and loading loads, the game just crashes without any error message.

Hey Kinder, thanks for reaching out but could you be a bit more specific? Does it crash during the Xbox Live Save Synchronisation? Does it crash while the game is still loading? Does it crash on the main menu? If you right click the app itself (not in Xbox/Xbox Companion) and navigate to App Settings, which version number does it show there?

 

[Dfault]

Sadly this issue still persists for me.

The Game worked great during the first 10 hours or so and then crashed. From then on out it is impossible to launch the game. It just keeps crashing during the initial loading screen into the Main Menu. Even after a fresh install it always crashes during loading. I couldn't find a way to disable the Live Save Synchronisation to maybe narrow the issue down to corrupted saves or settings.

It's so frustrating to see how bad the MS-Store Version is. No Debug Mode, no Crash logs. I understand that it's not the Devs fault, the MS-Store always causes issues with Games.

 

[confirm you -email]

Sadly this issue still persists for me.

The Game worked great during the first 10 hours or so and then crashed. From then on out it is impossible to launch the game. It just keeps crashing during the initial loading screen into the Main Menu. Even after a fresh install it always crashes during loading. I couldn't find a way to disable the Live Save Synchronisation to maybe narrow the issue down to corrupted saves or settings.

It's so frustrating to see how bad the MS-Store Version is. No Debug Mode, no Crash logs. I understand that it's not the Devs fault, the MS-Store always causes issues with Games.

So i had exactly the same problem with the xbox game pass version on Win10 . First 5 hours was all fine, then it crashed suddenly and it was impossible to launch the game.
It always stucked on sync between cloud and local save files.
Looking into the forums here or reddit i noticed that there was no solution at all and its seems like the same syncproblem occurs again and again (first thread i saw in December), even after patches???).

After many tries, I solved it for me permanently. The problem is the local sync.
Always if the launcher, or the game is started, or options ingame are changed or rounds ingame are ended - the game tries to sync and it crashes to desktop.
The sync files are stored (in my case) in C:\Users\USERNAME\Documents\Paradox Interactive\Age of Wonders Planetfall
Something in this files is corrupt what occurs in crashing to Desktop if cloud and local files are syncing.

What i have done is deleting the whole Paradox Interactive directory (C:\Users\USERNAME\Documents\Paradox Interactive\). Important is the timing when u are doing this.
I have deleted the dir, before i start the Paradox Launcher. Then i press launch game, my pc is switching to the loading screen of the game, u have to ALT-TAB and delete the whole folder again (yes it has been created again). This step has to be done before the game could snyc with the Cloud. Some times it was succesfull sometimes not, it was like 50% -50%. Try it out until you are ingame.

So when u are successfull in game its not done yet - the game will sync at some point again and u will crash.
To prevent this, is to delete your savefiles. Click On 'Load Game' and delete your save files one by one.
For me worked fine to delete all, except the latest 3. And dont delete "AUTO STAR MAP" Save - i think its the campaign savefile.
By deleting u dont delete local, u delete them in the cloud and thats actually the bugfix. I dont know one specific savefile is corrupt OR the maximum amount of savefiles is the problem - but i dont get the problem any more and i dont get any crashes anymore.

One last important thing is the windows version. This solution worked on Win10 Version 1993 and on Win10 Version 2004. I was not able to get in game by deleting files on Version 1994 (could be bad luck ofc). So either upgrade your Version or downgrade it if its 1994.

So try it and let us know if it worked. I Dont think there isn't coming something soon from Paradox here...^^