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Bland Sludge

Recruit
May 28, 2020
3
0
One line summary of your issue
The game always crashes during the initial loading screen.

What platform are you running the game on?
PC, using the Xbox (Beta) client and its Game Pass.

What operating system do you use?
Windows 10

Which version of the game are you running?
V1.300 / latest patch (no precise number because I can't progress past the loading screen to see it)
From the crash report tool:
Source revision: 41692
Build number: 6883

What expansions do you have installed?
Season Pass, Revelations, Invasions

Please explain your issue is in as much detail as possible.
I have played the Invasions DLC previously, but recently I cannot start the game without it crashing on the initial loading bar. The last time I succesfully played was yesterday when I exited the game by selecting "Exit Game" on a tactical battle (probably irrelevant). Problem could be a result of a random patch but I have no idea. The dump file says this about the exception:
Unhandled exception at 0x00007FF8D3CA730E (xgameruntime.dll) in DMP9D69.dmp: 0xC0000005: Access violation reading location 0xFFFFFFFFFFFFFFFF


Have you tried verifying your files?
The Xbox (beta) client doesn't have this feature; I have used the repair and reset functions on the app settings screen and also reinstalled the game. This didn't work.

Steps to reproduce the issue
1. Launch the game, opening the Paradox Launcher
2. Press Play
3. Wait until loading bar reaches ~60% completion
4. Crash
 

Attachments

Last edited:

Jordi Engel

General
Feb 18, 2019
1.872
98
Hey Bland Sludge, thanks for the report. Could you upload that dump file you have here, then I can pass it on directly to the relevant dev for them to look into.
 

Jordi Engel

General
Feb 18, 2019
1.872
98
Thank you very much, I've handed it off to the dev that worked on the MS Store version and he's having a look. I'll let you know once we have more information.
 

OneLump

Recruit
May 29, 2020
6
0
Same issue.
I've tried uninstalling, reinstalling.
Using the Repair function.
Installed it on a separate SSD.
Turned off firewall.
Here's my dump file.
Happens if I boot the game from Xbox store, Xbox beta app, Xbox console, the executable itself.

I have the season pass as well.
 

Attachments

Por_una_Cabeza

Private
7 Badges
Apr 8, 2017
21
0
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I have the same issue here. Tried on two of my computers and both did not work.
 

Jordi Engel

General
Feb 18, 2019
1.872
98
Hey Guys, thanks for the additional dumps. We're discussing with Microsoft to determine what could be causing this crash to occur. Which Windows version are you running on atm?
 
Last edited:

OneLump

Recruit
May 29, 2020
6
0
Version 1909
OS Build 18363.836

If it also helps, my PC is part of the group which didn't get the update:
The Windows 10 May 2020 Update is on its way. We’re offering this update to compatible devices, but your device isn’t quite ready for it. Once your device is ready, you’ll see the update available on this page. There’s nothing you need to do at this time.
 

Jordi Engel

General
Feb 18, 2019
1.872
98
Thanks for the response, that at least excludes it from occurring due to the new Windows Update.
 

Syrinx1973

Private
Jun 4, 2020
20
2
Yep, having the same issue here and I have the same Windows version. Something is definitely wrong with the MS Store version.
 

Jordi Engel

General
Feb 18, 2019
1.872
98
Alright, we've figured out that the crash appears to occur due to something going wrong in the check for Products. A fix for this issue is in development and we'll try to get it out to you as soon as we can.
 

Syrinx1973

Private
Jun 4, 2020
20
2
Alright, we've figured out that the crash appears to occur due to something going wrong in the check for Products. A fix for this issue is in development and we'll try to get it out to you as soon as we can.
Thanks! Hopefully it is easy, because we can't even start the game at the moment with the current issue!
 

Parmenion87

Recruit
8 Badges
Jun 5, 2020
2
0
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Hey, I just got the DLC packs today and am having the exact same issue.. Played it no problem about 3 or 4 days ago with my friend using Games pass, today i decided to buy the game through the windows store plus the season pass since I have been enjoying it so much and now it wont launch at all
 

Syrinx1973

Private
Jun 4, 2020
20
2
Hey, I just got the DLC packs today and am having the exact same issue.. Played it no problem about 3 or 4 days ago with my friend using Games pass, today i decided to buy the game through the windows store plus the season pass since I have been enjoying it so much and now it wont launch at all
Yeah, and don't bother trying to reinstall. I assume that once you install Invasions, you've also updated the game in other ways. I did a complete reinstall and tried running the game in its base form with no expansions and it still crashed the same way.
 

Pryste

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12 Badges
May 13, 2016
3
0
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So far no fix yet - paid and get nothing in return for 2 weeks? When i googled: age of wonders planetfall crash on startup there is a strange page with a fix-update for it? I´m not mad just sad because i want to play so badly.