Paradox Shop - same key twice

[Admiral Bart]

I still need to test this out at home. But I just bought the Sons of Abraham DLC + the smaller DLC.
And I noticed that Crusader Kings II: Military Orders Unit Pack & Crusader Kings II: Warriors of Faith Unit Pack have the same activation key.
I dont think this is normal. Since steam has no way of telling the difference between 2 DLC and 1 key.

edit: I still need to test this out later when I'm home.

 

[Mauer]

Ok, you let us know.

 

[Admiral Bart]

Yes, one of the 2 is wrong. It just links to "Military Orders Unit Pack".
With a bit of searching I found the paradox webshop email-adres to which I sent my problem.

 

[Admiral Bart]

Anybody know where I need to go to with this kind of problem? I dont seem to get any kind of answer.
About 1 week ago I sent an email to webshop(at)paradoxplaza(dot)com.
Then last monday I filled in some forms at (After I finally was able to log in.):
https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US

But no answer yet.

 

[AndrewT]

Well, we volunteers here in Tech Support have nothing to do with the shop. At this point you should try logging a formal ticket at paradox.zendesk.com .

 

[Admiral Bart]

I know, its just that this entire website/forum thing is so confusing. And there does not seem to be a webshop subforum. (well there is, but that just links to the webshop).
But thanks, I'll fill in another ticket in a different part of this site. ;-)

 

[AndrewT]

There is no webshop subforum, no. Remember the whole webshop is still in beta.

That link I gave is an entirely separate site, not another part of this site.