Paradox backsliding on refund promises already

[JamesX]

Let see if the OP can think outside the box

1) How many customers want refund?
2) How many of them are actual customers?
3) How long does it take to setup a database to store all the refund requests, take their information, verify the information?
4) How long does it take to contact the actual company that SOLD the product to get the billing information to verify?
5) How long does it take to deal with companies like Steam who doesn't issue refunds
6) How long does it take to deal with other company on at least 3 continents who may have sold the product

Seriously? Do you even THINK before posting? You make it sound as easy as "Here is my CD Key, give me back my money" To who? To where? To what? What if someone else used your CD Key to get a refund, would you get pissed that they are not refunding you? Then blame them for not having a process to verify the information? yet when they try to setup a process to verify the information you get pissed that it is not instantaneous.

Seriously... what is wrong with some people?

 

[unmerged(376921)]

Refunds are not handled by Paradox they are handled by the online stores. The online stores already have everything they need in their databases and they have a much larger infrastructure to handle these things. All they need is the green light from the publisher.

I invite anyone interested in a refund again to join the FB group: http://www.facebook.com/groups/180192828733313/

 

[unmerged(403221)]

You know they might just be kinda busy at the moment.

 

[Acularius]

"All refund requests by any customer who bought the game must be accepted immediately and without any conditions."
I'd imagine it still takes time to do these things. Invalidating the CD key, updating the database (seeing as there are multiple distributors, I'd imagine there are multiple databases to deal with), making sure the money is sent to the intended recipient, dealing with the numerous people probably all not entirely patient, keeping track of all of it (Don't know if if the system is entirely automonous), making sure the keys are actually valid keys and not pirated...

Someone also stated that, you know, the people could actually be busy. Which is a rather novel idea.

I don't know all the logistical problems that need to be dealt with, but I know that I've never once seen a refund be instantaneous to the point of what some people are asking.
If they were, I'm more likely to suspect that they were exceptions and not the general way on how things are handled.

 

[Doctoxic]

Paradox are a pretty honorable company - i would be very surprised indeed if they don't give refunds - just hang in there whilst they sort things out

 

[Tairneanach]

When I asked Steam to give me a refund for From Dust because of Ubisofts DRM lie, it took them several days to react. And they only had to pay me money into my Steam wallet and remove access to the game. Several days. Don't expect any miracles happening today, people, especially since Paradox doesn't quite have the same clout as Ubisoft and Steam (and the other services the game is sold on) might try to weasel out of refunding. They make a cut too, after all.

 

[Sunfighter]

Trust me there is nothing unusual with this method in what you are experiencing OP. A refund for ANYTHING in any industry is going to take a lot of hoop jumping. What they are doing is giving you a week to see how well the patches come along, and they are hoping you decide to stay or just hoping you give up cause over time your anger generally drops... Its simple as that.

 

[unmerged(376921)]

When an individual customer makes an particular request for a refund it goes through the usual pipeline of Steam's support until it reaches conclusion. They have amny tickets and I believe they go through them in order.

However when something like this happens first of all the publisher must contact Steam and inform them of the situation, so that when they do process a request for a refund, they have a clear instruction to approve it. Paradox did not make a statement yet that they have done so and the emails that most of us who asked for a refund got from Steam so far indicate that this hasn't happened yet.

Regards,
Amir Abiri.
http://www.facebook.com/groups/180192828733313/

 

[unmerged(376921)]

Trust me there is nothing unusual with this method in what you are experiencing OP. A refund for ANYTHING in any industry is going to take a lot of hoop jumping. What they are doing is giving you a week to see how well the patches come along, and they are hoping you decide to stay or just hoping you give up cause over time your anger generally drops... Its simple as that.

If this is indeed what they are doing, which I very much hope isn't the case, then it is unacceptable and unethical conduct. Making a customer wait or jump through hoops is not the honest way to handle such a situation.

Regards,
Amir Abiri.
http://www.facebook.com/groups/180192828733313/